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system reocvery desktop edition 2013 trial issue

Created: 16 Apr 2013 • Updated: 23 May 2013 | 5 comments
This issue has been solved. See solution.

Hello,

I am having an issue with system recovery desktop edition on windows 8 64bit.

the main service crashes due to ntdll.dll

the full information from event viewer is as follows:

Faulting application name: VProSvc.exe, version: 11.0.0.46600, time stamp: 0x506769d8
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000374
Fault offset: 0x00000000000ea485
Faulting process ID: 0x6a4
Faulting application start time: 0x01ce39b8c8d43e38
Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Agent\VProSvc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: f4c0349e-a5fd-11e2-be6b-0015af2893f2
Faulting package full name:
Faulting package-relative application ID:

the service does restart. once this problem has been solved I will be happy to buy the product.

 

 

Operating Systems:

Comments 5 CommentsJump to latest comment

Mahesh.Nayak's picture

Refer  : 

http://www.symantec.com/docs/TECH202876

 
Confirm if the issue matches , if  yes we might have to create a support case
 
 

*** Please mark thread as solved if you consider this to have answered your question(s) ***

 

lodore's picture

Hello, Thanks for the response. the problem has been solved by a support case i purchased the product while waiting for a response and used the support contract provided to get the issue solved. 

Markus Koestler's picture

Can you please elaborate how you solved the problem ?

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lodore's picture

there is a fixinstall.bat file under program files symantec system recovery. after it was run i rebooted and so far no issues. 

SOLUTION
Markus Koestler's picture

So please mark this post as solved !

*** Please mark thread as solved if you consider this to have answered your question(s) ***