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System State Backup Failed with error client process aborted(50)

Created: 26 Jul 2013 | 7 comments

Hi All,

 

System state backup failed with error code 50. Also i could see there is no VSS writer enabled in the client server when i used command vssadmin List writers.

Is there any alternate method to backup system state?

 

====================

Failure Logs:

======================

7/27/2013 4:02:02 AM - Info nbjm(pid=7852) starting backup job (jobid=243085) for client RBPRODDC02, policy RBPRODDC02, schedule DAILY_FULL  
7/27/2013 4:02:02 AM - Info nbjm(pid=7852) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=243085, request id:{13881694-AC7C-44B5-94EA-E994686C4A66})  
7/27/2013 4:02:02 AM - requesting resource INMAPIBAK002_PUREDISK
7/27/2013 4:02:02 AM - requesting resource vasmumnbu1.NBU_CLIENT.MAXJOBS.RBPRODDC02
7/27/2013 4:02:02 AM - requesting resource vasmumnbu1.NBU_POLICY.MAXJOBS.RBPRODDC02
7/27/2013 4:02:02 AM - granted resource vasmumnbu1.NBU_CLIENT.MAXJOBS.RBPRODDC02
7/27/2013 4:02:02 AM - granted resource vasmumnbu1.NBU_POLICY.MAXJOBS.RBPRODDC02
7/27/2013 4:02:02 AM - granted resource MediaID=@aaabl;DiskVolume=PureDiskVolume;DiskPool=INMAPIBAK002_PUREDISK;Path=PureDiskVolume;StorageServer=inmapibak002.appscloud.net;MediaServer=inmapibak002.appscloud.net
7/27/2013 4:02:02 AM - granted resource INMAPIBAK002_PUREDISK
7/27/2013 4:02:02 AM - estimated 0 Kbytes needed
7/27/2013 4:02:02 AM - Info nbjm(pid=7852) started backup (backupid=RBPRODDC02_1374877922) job for client RBPRODDC02, policy RBPRODDC02, schedule DAILY_FULL on storage unit INMAPIBAK002_PUREDISK
7/27/2013 4:02:04 AM - started process bpbrm (200)
7/27/2013 4:02:09 AM - connecting
7/27/2013 4:02:21 AM - connected; connect time: 00:00:12
7/27/2013 4:02:34 AM - begin writing
7/27/2013 4:02:50 AM - end writing; write time: 00:00:16
7/27/2013 4:07:30 AM - Info bpbrm(pid=200) RBPRODDC02 is the host to backup data from     
7/27/2013 4:07:30 AM - Info bpbrm(pid=200) reading file list from client        
7/27/2013 4:07:42 AM - Info bpbrm(pid=200) starting bpbkar32 on client         
7/27/2013 4:07:42 AM - Info bpbkar32(pid=3868) Backup started           
7/27/2013 4:07:42 AM - Info bptm(pid=9120) start            
7/27/2013 4:07:43 AM - Info bptm(pid=9120) using 262144 data buffer size        
7/27/2013 4:07:43 AM - Info bptm(pid=9120) setting receive network buffer to 1049600 bytes      
7/27/2013 4:07:43 AM - Info bptm(pid=9120) using 30 data buffers         
7/27/2013 4:07:45 AM - Info bptm(pid=9120) start backup           
7/27/2013 4:07:45 AM - Error bpbrm(pid=200) from client RBPRODDC02: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification
7/27/2013 4:07:45 AM - Critical bpbrm(pid=200) unexpected termination of client RBPRODDC02        
7/27/2013 4:07:55 AM - Info bptm(pid=9120) backup child process is pid 7484.8024       
7/27/2013 4:07:55 AM - Info bptm(pid=7484) start            
7/27/2013 4:07:55 AM - Error bptm(pid=7484) socket operation failed - 10054 (at child.c.1296)      
7/27/2013 4:07:55 AM - Error bptm(pid=7484) unable to perform read from client socket, connection may have been broken 
7/27/2013 4:08:04 AM - Info inmapibak002.appscloud.net(pid=9120) StorageServer=PureDisk:inmapibak002.appscloud.net; Report=PDDO Stats for (inmapibak002.appscloud.net): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%
7/27/2013 4:08:09 AM - Error bpbrm(pid=200) could not send server status message       
client process aborted(50)
Operating Systems:

Comments 7 CommentsJump to latest comment

Nagalla's picture

 ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification

above error says that some issue with VSS writers and you have alread verified VSS writers are not enabled..

most of the times rebooting the client server willl fix this issue..  try that..

 

Anandha Kannan - Sify's picture

Hi Nagalla,

 

Thanks for the update... we have rebooted the client server but yet i could not able to see trhe VSS enabled.. so this could be related to microsoft.. k let me fix VSS issue and will try backup.. thanks a lot..

Marianne's picture

You forgot to tell us OS on client?

Please check Microsoft site for latest VSS hotfix for your client.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Omar Villa's picture

Try this:

# To remove NBU from the equation when VSS backups are failing we run:

vssadmin list writers

wbadmin start systemstatebackup -backupTarget:: -quiet

# And look under windows EventViewer in the Applications DB or Backup DB for an error, if there is, google the error and most of the time leads to a MS HotFix
 
http://technet.microsoft.com/en-us/library/cc754968(v=ws.10).aspx

Omar Villa

Netbackup Expert

Twiter: @omarvillaNBU

 

Vickie's picture
Follow below link,
 
 
Which states,
 
The VSS 'System Writer' appears to be set by the "Cryptographic Services" service. Restarting this service will reset the writer.
The VSS 'WMI Writer' appears to be set by the "Windows Management Instrumentation" service. Restarting this service will reset the writer.
 
What is the OS of client and which version of NBU are you using ?
righthanded's picture

Hi All,

I am having the same error. Is there any solution for this issue?

My Client is using Windows 2008. NBU version 6.5.6

My media server is stage on AIX nbu version 7.5.0.4.