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System state: backup partially successful

Created: 10 Oct 2013 | 5 comments

Good morning all,

   from a couple of weeks i continue to see partial backups on System State for a specific w2k8std server.

The extract of attached logs, show me only a brief description about BITS services not found, but it is running well:

C:\Users\dcvzbuser>net start
These Windows services are started:

   Apache Tomcat 6.0.24
   Application Experience
   Background Intelligent Transfer Service  <---
   Base Filtering Engine

Logs:

3:00:59.484 AM: [10096.11560] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
3:00:59.484 AM: [10096.11560] <4> OVStopCmd: INF - EXIT - status = 0
3:00:59.484 AM: [10096.11560] <2> tar_base::V_Close: closing...
3:00:59.484 AM: [10096.11560] <4> dos_backup::tfs_reset: INF - Snapshot deletion start
3:00:59.484 AM: [10096.11560] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): enter - InitFlags:0x00000101
3:00:59.484 AM: [10096.11560] <2> ov_log::V_GlobalLog: INF - BEDS_Term(): ubs specifics: 0x001d0000
3:00:59.484 AM: [10096.11560] <4> OVShutdown: INF - Finished process
3:00:59.484 AM: [10096.11560] <4> WinMain: INF - Exiting C:\Program Files\VERITAS\NetBackup\bin\bpbkar32.exe
3:01:01.484 AM: [10096.11560] <4> ov_log::OVClose: INF - Closing log file: C:\Program Files\VERITAS\NetBackup\logs\BPBKAR\100913.LOG
3:18:35.299 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\Registry\Registry> has been forced, forcing backup
3:18:48.689 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\COM+ Class Registration Database\COM+ REGDB> has been forced, forcing backup
3:18:49.174 AM: [14808.10728] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\Background Intelligent Transfer Service\'
3:18:49.174 AM: [14808.10728] <4> dos_backup::tfs_scannext: parent of <System State:\Windows Management Instrumentation\WMI> has been forced, forcing backup
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scannext: INF - no more path list entries
3:18:50.127 AM: [14808.10728] <4> tar_backup::backup_endarg_state: INF - finish error count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup::backup_endarg_state: INF - finish fatal count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup_tfi::backup_arg_state: INF - remember start error count: 1
3:18:50.127 AM: [14808.10728] <4> tar_backup_tfi::backup_arg_state: INF - remember start fatal count: 1
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - Backup Special Objects request AFTER System State:
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - starting scan for file directive:<_BACKUP_SPECIAL_OBJECTS AFTER System State:>
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - starting scan using name:<System State:\>
3:18:50.127 AM: [14808.10728] <4> dos_backup::tfs_scanstart: INF - in 'backup' mode

 

It is very strange, becasue vssadmin looks ok:

C:\Users\dcvzbuser>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {0a80448b-278f-4f0d-85c1-1b8a29f627c8}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {f1566595-ce9b-4aa4-9136-10d2804b7742}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {437f6695-f8d3-42aa-adbe-87034b2d1293}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {b2ea148c-329e-4838-9692-768fb3c5a520}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {c30bf765-90f9-4b51-8225-c1ea3aed332e}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {35252456-9c68-41e5-a4f0-55812d5e6113}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {82fd5a87-d569-4b87-a335-537147d56ba2}
   State: [1] Stable
   Last error: No error

 

I see no issue.

Any advices will be helpfull.

Other infos:

08:10:09.010 [14136.15396] <4> bphdb: Module: libncf, Release: 7.5.0.5 , Build: 02/09/2013 19:43:10 CST (20130209)
08:10:09.010 [14136.15396] <4> bphdb: Windows version: 6.0.6002, Platform: 2 (Service Pack 2), Service pack: 2.0, Suite: 272, Product type: 3
08:10:09.025 [14136.15396] <4> bphdb: Process architecture: 9, Page size: 4096, Process type: 4, Process level: 8664, Processor revision: 6

 

Thank you.

 

Regards,

 

Michele

 

 

Operating Systems:

Comments 5 CommentsJump to latest comment

Shoeb Sayyed's picture

please confirm if you have enabled "Windows open file backup" for your client

you can find this at GUI console

host properties ---> [master server] ----> properties-->client attribute --> [Client name]

VSS Option should be selected.

if your client is not present kindly add and check.

Michele Nicosia's picture

Hi SAyyed,

   yes, i confirm.

All the clients are in the same environment and configured the same.

Windows open file backup menu with Vss selected , Individual drive snapshot and Abort backup on error.

Exactly as all the other clients.

 

Thank you.

 

Regards,

 

Michele

watsons's picture

The error in logs look similar to this technote: http://www.symantec.com/docs/TECH144975

Does it work if you run a Windows native backup (take Netbackup out of picture) ?

Michele Nicosia's picture

Hi Watsons,

   thanks for the clue, but it is not.

DISKPART> list vol

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     R                       CD-ROM          0 B  No Media
  Volume 1     C                NTFS   Partition     50 GB  Healthy    System
  Volume 2     D   SAPDATA      NTFS   Partition    100 GB  Healthy    Pagefile

 

And it is only for BITS copy, not all.

More than this, NB is version 7.5.0.5.

 

Regards,

 

Michele

watsons's picture

Anything in system or application event logs?

I would probably verify the Windows native backup, before deciding to call Microsoft or Symantec support.