Endpoint Protection

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  • 1.  Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 06, 2012 01:25 PM

    Windows XP SP 3

    Symantec Endpoing Protection 11.0.73 - Unmangaged (no Management server configured)

     

    Everything is fine when the system is rebooted, but does not seem to load if the system is logged off, then logged back in later. Any ideas as to why?

    I can open the status screen from the Start menu, and it shows Network Threat protecton to be compleatly gone. It will return to normal on reboot.



  • 2.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 06, 2012 01:33 PM

    start the Symantec Network Access Control Service and set it to automatic. Network Threat Protection will be enabled after a restart.

     

    https://www-secure.symantec.com/connect/forums/network-threat-protection-missing-1101000-install-vista



  • 3.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 06, 2012 03:10 PM

    No good. The service goes back to a disabled status after a reboot.

    All workstations show disabled service and they operate fine.

    I ran Cleanwipe and reinstalled, still no change.

     

    You are correct, it will be enabled after a restart, but not once it is logged off and another user signs in.



  • 4.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 07, 2012 11:45 AM

    Update. I removed 11.0.73 and re-installed version 11.0.63 and the problems have dissappered.

    I would prefer to go forward rather than backwards with the software versions.



  • 5.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 07, 2012 11:49 AM

    Did you upgrade to 11.0.73 from a previous version? If so, what version?



  • 6.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Broadcom Employee
    Posted Dec 07, 2012 11:57 AM

    open a support ticket



  • 7.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 07, 2012 12:02 PM

    Not an upgrade. It was a clean windows install and Installed 11.0.7 MP3 base + inline update  from Fileconnect



  • 8.  RE: Systray icon and Network Threat Protection missing after Logoff/logon

    Posted Dec 07, 2012 12:04 PM

    I have a ticket open now with Shyama, Thank you.