Systray icon and Network Threat Protection missing after Logoff/logon
Created: 06 Dec 2012 | 7 comments
Windows XP SP 3
Symantec Endpoing Protection 11.0.73 - Unmangaged (no Management server configured)
Everything is fine when the system is rebooted, but does not seem to load if the system is logged off, then logged back in later. Any ideas as to why?
I can open the status screen from the Start menu, and it shows Network Threat protecton to be compleatly gone. It will return to normal on reboot.
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start the Symantec Network Access Control Service and set it to automatic. Network Threat Protection will be enabled after a restart.
https://www-secure.symantec.com/connect/forums/net...
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
No good. The service goes back to a disabled status after a reboot.
All workstations show disabled service and they operate fine.
I ran Cleanwipe and reinstalled, still no change.
You are correct, it will be enabled after a restart, but not once it is logged off and another user signs in.
Update. I removed 11.0.73 and re-installed version 11.0.63 and the problems have dissappered.
I would prefer to go forward rather than backwards with the software versions.
Did you upgrade to 11.0.73 from a previous version? If so, what version?
SEP Knowledge Base
Endpoint SWAT
Not an upgrade. It was a clean windows install and Installed 11.0.7 MP3 base + inline update from Fileconnect
open a support ticket
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
I have a ticket open now with Shyama, Thank you.
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