From my research I think I have found that the only way to truly get rid of files is to purge the database.
Our Tablespace is filling up and causing the tool to break. If we archive the closed/resolved incidents and then purge them, will this keep the incident and get rid of any files (attachments, zip files) in our tablespace. Therefore, freeing up space in the tablespace?
Does anyone have a good direction they can send me or any advice on how to manage tablespace?