Yes, it is possible.  You just have to select New Incident Automated Action as the Automated Action and set the desired schedule.  You might need to build a query that always gets results, though that may not be necessary.

Hi CygnusX,

thank you for your reply, I will check this out

thanks again

Hi Cygnus,

Sorry but where exactly in do you go to to select New Incident Automated Action? Is there a procedure in the KB that I can lookup?

thanks again

Hi Cyngus,
Sorry we have Helpdesk 6.5. Maybe I do not have the correct rights but I cannot seem to find this menu.

I have access to the Incident tab. Under the Incident tab, I have the Administrator menu with sub-menus "Categories" etc.

thanks

Hi Cyngus,

Thank you for your assistance, I got the access to the "Task" main menu (and to the specified sub-menu). I am not able to create a new automated incident.

thanks again

Just be sure you are in the Console, not the HelpDesk, the path should be http://server/altiris/console/ If you are in the right URL and can't see this, or you can't right click and select New>Notification Policy then you probably are restricted.