tape drive issue - barcode / media ID
Hello. I just added a tape drive (dell powervault TL4000) to a media server (Windows 2008 R2 Enterprise). In the device manager, I can see both drives. I've reinstalled / updated the drivers /rebooted the OS / restarted NB services on this media server.
My Master (same OS as media server) sees the robot / drive, adds in, can inventory it, but when I try to write to these tapes, or even 'label' them without verifying, my drive is instantly downed.
2/13/2013 1:45:19 PM - Info bptm(pid=1964) Waiting for mount of media id 1737L4 (copy 1) on server cwmedia.
2/13/2013 1:45:19 PM - mounting 1737L4
2/13/2013 1:45:19 PM - Info bptm(pid=1964) INF - Waiting for mount of media id 1737L4 on server cwmedia for reading.
2/13/2013 1:45:22 PM - Error bptm(pid=1964) error requesting media, TpErrno = Robot operation failed
2/13/2013 4:43:10 PM - requesting resource NetBackup:1737L4
2/13/2013 4:43:10 PM - granted resource 1737L4
2/13/2013 4:43:10 PM - granted resource IBM.ULT3580-TD3.000
2/13/2013 4:43:17 PM - current media 1737L4 complete, requesting next resource IBM.ULT3580-TD3.000:NetBackup:1737L4
2/13/2013 4:43:23 PM - awaiting resource IBM.ULT3580-TD3.000:NetBackup:1737L4 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: All drives down.,
Media ID: 1737L4, Barcode: 001737L4, Density: hcart3, Access Mode: Write,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: 10, Robot Type: TLD,
Volume Group: 000_00010_TLD, Action Acs: N/A, Action Lsm: N/A
Is this pointing the finger at a robot hardware issue? The oddball part of this is my media ID is showing 6 digits (per my Media ID rules), barcode 8.
I've looked at every possible area in the dell powervault admin gui to change the number of digits it reads, however, there are no options for tweaking that. (unless Dell has done a bang up job of hiding it!)
For example, 8 digits show up under 'barcode', but 6 in Media ID. I made a media ID rule to grab only the first 6 digits of the barcode -
robot number 10 barcode 8 1:2:3:4:5:6
Ran a re-inventory, and the issue still happens. Am I barking up the wrong tree here?