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tape getting ejected in middle of backup Job

Created: 20 Feb 2013 • Updated: 30 Jun 2013 | 9 comments
This issue has been solved. See solution.

Recently we brought a new tape drive HP LTO-4 Ultrium1760 , Am running Backupexec 2010 R3 -On win2008 R2

 

issue :-

 

Tape is getting ejected on the middle of a backup job.  At frist we thought of issue with the Tape drive, HP team as confrimed that tape drive having no issue.

 

 

Operating Systems:

Comments 9 CommentsJump to latest comment

Backup_Exec's picture

Hi

Please ensure BE 2010 r3 is fully patched with sp2 and other updates using live update and tape drivers are using latest Symantec drivers. to install drivers for symante (http://www.symantec.com/docs/TECH17931 ) And also ensure you have disable the following HP services

(HP Insight Server Agents
   -  HP Insight Storage Agents
   -  HP Insight Foundation Agents

   -  HP WMI Storage Providers service)
 
if they are present in windows services and once done please do a good powet cycle by powering off the tape library and Media server and then powering on the tape drive first and wait for it to be intialized and then power on Media server and check

Hope that helps

Thanks

 

Sameer

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CraigV's picture

...those HP services exist if the server is a ProLiant...they are installed with SmartStart!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

VJware's picture

Have you confirmed the tape is not getting full then getting ejected ?

Is there any alert thrown by Backup Exec when the tape is ejected ?

admin_sys's picture

i hope my backup exec is up to date. But i never disable above HP services. (Basically i am not aware of that) does it required to disable permanently

There is no warning regarding the tape ejection, means job is keep on running. But on the alert you can see tape got ejected.

There no chance of getting Tape full, what i have is only 20 GB of data, all these tapes are fresh.

installed update.JPG
CraigV's picture

Hi,

 

Download HP Library and Tape Tools, stop the BE services, and run a compression and Read/Write test. You need an empty/unused tape to do so. This will confirm if you have an issue with the tapes or not.

Also, in BE itself, click on a tape that was ejected and check for the following:

1. Compression level. 1:1 or less means you won't backup your full backup set on 1 tape for instance;

2. Hard Write Errors...this indicates a problem with the tape or the drive.

3. Make sure compression is turned on in your job!

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Larry Fine's picture

Please look at the media properties of the tape that was ejected, especially the "appendable until" field.  Does that indicate that the tape is unappendable?  If so, it should give a reason.

If you find this is a solution for the thread, please mark it as such.

AshutoshTamhankar's picture

You could also check the alerts history during the time span of the backup to see what all alerts were sent. May be you could paste the alerts here. 

admin_sys's picture

thanks for all input.

 

it was an Hardware issue. HP replace it with new one

SOLUTION