Tape library misreporting available media
We are using Backup Exec 2010 R3 w/SP3 with a HP Overland Neo 4000 series tape library attached vis SCSI. We currently have a problem where the tape library is misreporting the media available in the library. At the time I type this, we have no trays currently present in the library but Backup Exec reports that there are 30+ tapes present.
The status on the front panel of the library shows that there are no tapes present so it looks like Backup Exec is misreporting the media in the library. Backup Exec can see the drives and any tapes we manually insert into the LTO4 drives (via the library panel on the front).
Is there any way to clear or re-initialise Backup Exec so that it reports the correct media in the library?