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Tape Library not visible in Backup Exec 2012 SP4

Created: 02 May 2014 | 7 comments

Hello,

we have a problem with a new installation for one of our customers.

We have installed BackupExec 2012 on a Windows Server 2008 R2. We want to connect a Netapp FAS 2240 with a SAS attached Fujitsu Eternus LT40S2 via NDMP.

After adding the NDMP server in BE 2012 we can browse the volumes in BE. But we don't see the Eternus.

The adamm.log tells us the following:

[4796] 05/02/14 13:36:21.019 Read NDMP Server Records - start 

[4796] 05/02/14 13:36:21.041 NDMP Server: 192.168.175.202:10000

[4796] 05/02/14 13:36:21.041 Read NDMP Server Records - end

[4796] 05/02/14 13:36:21.041 Read OST Server Records - start 

[4796] 05/02/14 13:36:21.049 Read OST Server Records - end

[4796] 05/02/14 13:36:21.049 DeviceIo Discovery - start

[3860] 05/02/14 13:36:22.354 DeviceIo: NDMP Server: 192.168.175.202:10000 NetApp NetApp Release 8.1.4 7-Mode 1925281933
[4796] 05/02/14 13:36:22.453 DeviceIo: NDMP Server: 192.168.175.202:10000 discovery completed and found 2 devices
[4796] 05/02/14 13:36:22.453 DeviceIo: Discover: NdmpServerInquiry total number of remote devices found=2
[StorageManager::RemoveUnusedLocalDisksFromDB] Results:
0 non-present unconfigured local disks were deleted
0 local disk parent objects with no local disks were deleted

[4796] 05/02/14 13:36:25.692 DeviceIo: Discover: ndmp_inquiry FAILED, host=GUSHROS1402, dev=mc0
[4796] 05/02/14 13:36:28.955 DeviceIo: Discover: ndmp_inquiry FAILED, host=GUSHROS1402, dev=nrst0a
[4796] 05/02/14 13:36:44.635 DeviceIo: Discover: serialize mode_sense FAILED, lib=(0,0,0), serial="LTDE65439488_LL0"
[4796] 05/02/14 13:36:44.635 DeviceIo: 00:00:00:00 - NDMP device not connected or reservation conflict, SCSI cmd 12
[4796] 05/02/14 13:36:44.635 DeviceIo: 00:00:01:00 - NDMP device not connected or reservation conflict, SCSI cmd 12
[4796] 05/02/14 13:36:44.636 DeviceIo: 00:00:00:00 - NDMP device not connected or reservation conflict, SCSI cmd 12
[4796] 05/02/14 13:36:44.636 DeviceIo: 00:00:01:00 - NDMP device not connected or reservation conflict, SCSI cmd 12

[4796] 05/02/14 13:36:45.637 DeviceIo Discovery - end

[4796] 05/02/14 13:36:45.637 NDMP Servers:

----------------------------------------------------------------------------------------------------

    Host Name                  192.168.175.202
    Remote Host Name           GUSHROS1402
    Port                       10000
    User Id                    root
    Vendor Id                  Network Appliance
    Product Id                 Network Appliance NDMP server FAS2240-2
    Revision                   5.0
    Operating System Type      NetApp
    Operating System Version   NetApp Release 8.1.4 7-Mode
    Host Id                    1925281933
    Discover Status            SUCCESS!

----------------------------------------------------------------------------------------------------

Can you help us?

Kind regards

Sebastian

Operating Systems:

Comments 7 CommentsJump to latest comment

CraigV's picture

...I'd start by checking the connection and reservations between the NEtApp and the tape drive...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

sgeppert's picture

Hello CraigV,

on the Netapp System the tape drive and the medium changer is show correctly.

  • sysconfig -m

    Medium changer (0a.00.210L1)  FUJITSU  ETERNUS LT S2
    mc0 - medium changer device

  • storage show mc

Medium Changer:     0a.00.210L1
Description:        FUJITSU  ETERNUS LT S2
Serial Number:      LTDE65439488_LL0
WWNN:               5:001:999bb3:565000
WWPN:               5:001:999bb3:565002
Alias Name(s):      mc0
Device State:       available

  • sysconfig -t

    Tape drive (0a.00.210)  Hewlett-Packard LTO-6
    rst0l  -  rewind device,        format is: LTO-4/5 Native Density
    nrst0l -  no rewind device,     format is: LTO-4/5 Native Density
    urst0l -  unload/reload device, format is: LTO-4/5 Native Density
    rst0m  -  rewind device,        format is: LTO-4/5 Compressed
    nrst0m -  no rewind device,     format is: LTO-4/5 Compressed
    urst0m -  unload/reload device, format is: LTO-4/5 Compressed
    rst0h  -  rewind device,        format is: LTO-6 2.5TB
    nrst0h -  no rewind device,     format is: LTO-6 2.5TB
    urst0h -  unload/reload device, format is: LTO-6 2.5TB
    rst0a  -  rewind device,        format is: LTO-6 6.25TB Compressed
    nrst0a -  no rewind device,     format is: LTO-6 6.25TB Compressed
    urst0a -  unload/reload device, format is: LTO-6 6.25TB Compressed

  • storage show tape

Tape Drive:         0a.00.210
Description:        Hewlett-Packard LTO-6
Serial Number:      HU14030V6Y
WWNN:               5:001:999bb3:565000
WWPN:               5:001:999bb3:565002
Alias Name(s):      st0
Device State:       available

At the moment i can't find here in error.

Mai Ali's picture

verify that tape library appear in Device Manager in your backup server. If not appear, download and install driver of tape library
 

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Twitter: Mai Ali

sgeppert's picture

I don't think that a tape library which is connected to a netapp storage system und not directly to a server ever shows up an a device manager.

CraigV's picture

Sebastian:

Check the links below for more information:

http://www.symantec.com/docs/TECH59381

http://www.symantec.com/docs/TECH61754

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Colin Weaver's picture

If you look at our Hardware Compatibility List - some of the Eternus L2 Models of library do not have a check in the NDMP Option compatibility column. As such you may need to confirm if your library is one of the supported variants.

EDIT: Also in the HCL we seem to stop at Ontap 8.1.3 and jump to 8.2 meaning 8.1.4 may be the problem.

Also I hope you are not using the CDOT features discussed in the HCL within the NDMP footnote for the NetApps

Larry Fine's picture

We have installed BackupExec 2012 on a Windows Server 2008 R2. We want to connect a Netapp FAS 2240 with a SAS attached Fujitsu Eternus LT40S2 via NDMP.

As Colin pointed out, I would speculate that the issue could be due to the fact that none of the Fujistu libraries using SAS are supported with NDMP.  Most NDMP NAS servers talk to their libraries via fibre channel.  Is there a chance that you could use FC instead of SAS?

I see

[4796] 05/02/14 13:36:44.635 DeviceIo: 00:00:00:00 - NDMP device not connected or reservation conflict, SCSI cmd 12

Have you tried stopping BE services, then power cycle the library to clear any reservations, then restart everything?

If you find this is a solution for the thread, please mark it as such.