Tapes disappear from BE when inventory on tape change is completed
I have BE 2012 SP1a installed on a Windows 2008 R2 server using a Tandberg Storageloader LTO4 1U unit.
I have 22 new tapes in total with barcodes.
When I inventory the new tapes they are identified correctly and are assigned to the SCRATCH media pool. I then allocate some of the new tapes to the DAILY pool I created and move on to the rest of the tapes (autoloader only holds 8x tapes)...
I then change the tapes and run an inventory, the new tapes are identified correctly and are assigned to the SCRATCH media pool. I then allocate these new tapes to the WEEKLY pool I created... BUT what I now see is that the DAILY tapes I just inventoried have disappeared from BE - totally gone!!!
SO - I then change the WEEKLY tapes back for the DAILY tapes and again run an inventory... What I now see is that the WEEKLY tapes disappear from BE (totally gone from the media pool) and these DAILY tapes are assigned to the SCRATCH media pool when previously I assigned them to the DAILY pool.
I continued to test this and I can only get BE to keep a record of the tapes currently loaded in the autoloader, as soon as assigned to media pool tapes are ejected and other tapes put in the previous tapes disappear from BE.
Anyone experienced this before as I am pissing in the wind here and have wasted many hours inventorying and assigning tapes to pools only for BE to forget about these tapes and assign them on an inventory back as scratch media.
I have raised a technical case for support and this has been escalated to the 'advanced' team but no-one has got back to me.
Anyone??? I have checked and so far cannot see in Window event logs any errors, what log file should I look at or should I enable debug logging to give me more visibility of what is happening for BE to forget the tapes and reassign them back as scratch media?