Tape's not ejecting anymore Backup exec 2010 R2
A customer of ours has backup Exec 2010 R2.
Recently i have installed all available updates using liveupdate from the tools menu in backup exec.
Backup Exec 2010 R2
Media server: 13.0 REV.4164 (32-bit)
Administration console: 13.0 REV.4164 (32-bit)
Desktop and Laptop option: 3.1 REV.3.43.17a
FIPS: not enabled
HP DAT 72 internal usb
firmware: ZU8B/HP (latest version)
Driver: Version: 18.104.22.168 (10 Dec 2012) ( also the latest version )
I have contacted HP support and after some checking and cleaning they confirmed that the tape's and the tape drive are OK.
Back-up always worked fine, tape's were ejecting.
After the updates the back-up still works but the tapes are not ejecting anymore.
Eject after job completes is checked, and at the sumary it says backup after job completes: YES
If i make a manual eject job ejecting workes fine.
I also installed a hotfix from microsoft becouse HP advised me to do so.