IT Management Suite

Hey guys, I'm trying to use a targeted agent policy that throttles down to using 1% of bandwidth between the hours of 5 AM and 8:01 PM.  I have two site servers that this same policy is assigned to and one of them works great but the other just ignores the throttling settings.  One thing that I noticed is that if we go into the Network Diagnostics window in the agent at the bottom it shows "No blockout, no throttling" for the status.  I have attached a screenshot of it.  The other site server is applying these settings fine and shows the current status of "No blockout, Always throttling, maximum throughput 1%".  Does anybody know where these settings are stored on the local box?  Maybe something I can delete and force it to download it again?

Give your Agent Settings policies distictive names and then use the Remote Altiris Agent Diagnotics (RAAD) tool to interrogate the problem package server. I expect the "Policies" tab will show you have two Agent Settings Policies applied.
 

I have done this and only the one policy is showing.

If there is only one Policy listed with "Altiris.AeXNSClientConfigUpdate you can look at the settings that should be applied in the bottom pane in the RAAD tool.

Then check the Logs tab.
 

The blockouts settings are stored in the registry on the agent:

"HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Communications"

Look for the binary value named "Blockouts".

If you remove them and restart the agent then agent will likely get blockouts settings from the local policy file without re-downloading them from the server.

You should remove policy XML file located in "\Program Files\Altiris\Altiris Agent\Client Policies" to force agent to download policy again.

Well this put me on the right path anyway.  I ended up deleting the "EnableBandwidthControl" value, forced a check in and it's now showing and throttling properly.  The value was set to 0 but after deleting it and checking in, it changed to 1.  Thanks sergei Z!