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Task - 1 target but 0 computers?

Updated: 21 May 2010 | 2 comments
Quitch's picture
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This issue has been solved. See solution.

I've done a fresh install of HPCM 7 SP1 and run through the initial steps of configuring the license, detecting the PCs, etc. Now I'm trying to run an HP Health Scan after verifying that the HP Insight Diagnostics pack was successfully installed (as verified from both server and client).

Problem is, each time I set a task to run, be it a Health Scan or Inventory Task, though the schedule lists 1 target machine the number of computers is listed as 0. After a minute of the task running the output says 0 failed, 0 succeeded, 0 everything. The agent on the client machine just sits in Waiting for Task mode, it never registers that the server is trying to get it to do something. This happens whether I force the scheduled task to run or run it via a Quick Add.

Any ideas? The client computer has registered with the server and the installation of packages is occuring without issue, it's just when I try to run a task I have problems.

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Quitch's picture
22
Jul
2009
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Having taken this up via one

Having taken this up via one of our resellers it appears this is a bug in the product which Symantec were able to reproduce in their labs. Currently the recommended solution is to rollback to 6.2.

ACM's picture
26
Jan
2010
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 This is not a solution.

 This is not a solution.  Please see videos I have created that show you how to do this:

https://www-secure.symantec.com/connect/videos/hp-client-manager-70-administrative-tasks


thanks,
Anil