Symantec Management Platform (Notification Server)

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  • 1.  Task runs on client but server displays wrong status

    Posted Jan 15, 2013 07:04 PM

    I've created a Task to run a full inventory on my test computer.  The Task runs on the computer.  Result status is 'Success - return code 0'.  On the server, the status reads '100% Running'.  When I go into the details, the status reads 'Not started'.  Does anyone know what is going on?



  • 2.  RE: Task runs on client but server displays wrong status

    Posted Jan 16, 2013 12:40 PM

    There can be a slight delay in task status reporting from the client, but typically not more than 5 or 10 minutes.  There is always the possibility that the status was lost when being sent back to the server, but that is rare, especially in a smaller environment.  That being said, I know we are working on more error checking/handling in these scenarios to make sure the task status makes it back to the server, no matter what.



  • 3.  RE: Task runs on client but server displays wrong status

    Posted Jan 16, 2013 12:45 PM

    It has been 24 hours and still the same status.  I've created more Tasks and still get the same results.



  • 4.  RE: Task runs on client but server displays wrong status

    Posted Jan 17, 2013 09:12 AM

    What version?  In older versions this was a known issue:

    http://www.symantec.com/docs/TECH164398



  • 5.  RE: Task runs on client but server displays wrong status

    Posted Jan 17, 2013 10:23 AM

    I'm running version 7.1 SP2 MP1.  I checked the version of the CTDataLoad.exe on the NS and the Site Server and they are bothing running the same version.



  • 6.  RE: Task runs on client but server displays wrong status

    Posted May 18, 2013 07:42 AM

    There can be a slight delay in task status reporting from the client, but typically not more than 5 or 10 minutes.  There is always the possibility that the status was lost when being sent back to the server, but that is rare, especially in a smaller environment.  That being said, I know we are working on more error checking/handling in these scenarios to make sure the task status makes it back to the server, no matter what.



  • 7.  RE: Task runs on client but server displays wrong status

    Posted May 20, 2013 05:03 PM

    We have had the exact same issue.

    One of the Altiris services on our NS server had stopped for some reason.

    Just started it and it all came back to normal.



  • 8.  RE: Task runs on client but server displays wrong status

    Trusted Advisor
    Posted May 20, 2013 10:15 PM

    If you're not getting status back at all check the "Altiris Client Task Data Loader" service on your task servers.  I think it's somewhat of a known issue that this service simply dies sometimes.

    If it's stopped, configure the service's failure recovery to always restart or consider setting up a monitoring policy to start if it's stopped.