Video Screencast Help

Task runs on client but server displays wrong status

Created: 15 Jan 2013 • Updated: 15 Jan 2013 | 7 comments

I've created a Task to run a full inventory on my test computer.  The Task runs on the computer.  Result status is 'Success - return code 0'.  On the server, the status reads '100% Running'.  When I go into the details, the status reads 'Not started'.  Does anyone know what is going on?

Comments 7 CommentsJump to latest comment

Andrew Bosch's picture

There can be a slight delay in task status reporting from the client, but typically not more than 5 or 10 minutes.  There is always the possibility that the status was lost when being sent back to the server, but that is rare, especially in a smaller environment.  That being said, I know we are working on more error checking/handling in these scenarios to make sure the task status makes it back to the server, no matter what.

------------------------------------
Sr. Principal SQA Engineer
Symantec

ArthurV's picture

It has been 24 hours and still the same status.  I've created more Tasks and still get the same results.

mclemson's picture

What version?  In older versions this was a known issue:

http://www.symantec.com/docs/TECH164398

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

ArthurV's picture

I'm running version 7.1 SP2 MP1.  I checked the version of the CTDataLoad.exe on the NS and the Site Server and they are bothing running the same version.

alasiri's picture

There can be a slight delay in task status reporting from the client, but typically not more than 5 or 10 minutes.  There is always the possibility that the status was lost when being sent back to the server, but that is rare, especially in a smaller environment.  That being said, I know we are working on more error checking/handling in these scenarios to make sure the task status makes it back to the server, no matter what.

Klim_Belchev's picture

We have had the exact same issue.

One of the Altiris services on our NS server had stopped for some reason.

Just started it and it all came back to normal.

HighTower's picture

If you're not getting status back at all check the "Altiris Client Task Data Loader" service on your task servers.  I think it's somewhat of a known issue that this service simply dies sometimes.

If it's stopped, configure the service's failure recovery to always restart or consider setting up a monitoring policy to start if it's stopped.