task server tasks on asset selected in ticket
Creating my first task server task that will execute from helpdesk and running into some trouble.
What is the WORKITEM data field you need to input so the task will execute on the asset assigned in the ticket? From the drop down list, I don't have anything that references the GUID
Thanks
When attempting to run the task, I get the following error
<response result="failure">
- <![CDATA[
An exception occurred while attempting to access the task. Error: System.FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
at System.Guid..ctor(String g)
at Altiris.TaskManagement.TaskAccess.BuildParamValueCollection(BaseTask task, NameValueCollection inputParams)
at Altiris.TaskManagement.TaskAccess.StartTask(Guid taskGuid, String Name, NameValueCollection InputParams)
at Altiris.TaskManagement.Web.TaskAccess.StartTask()
at Altiris.TaskManagement.Web.TaskAccess.Page_Load(Object sender, EventArgs e)
]]>
</response>
Task properties
Name: HELLOOOOO WORLD TEST
Comment:
Service Category: Change Management
Include in Common Service Category: No
Rank: 1
Display: Incident view page
Logging: Logging to incident will not occur
Status: Active
Visible to guests: No
Task is available: When ANY of these is TRUE
"Category" is the same as "Request\Software\Adobe/Macromedia\Acrobat Reader"
<end>
URL: http://SKYALTIRISNS/Altiris/TaskManagement/taskacc...
URL processing: Allow Helpdesk to process
URL parameters: @AssignedResources WORKITEM(managed_object_asset_tag)
Send parameters using: GET
Credentials: Impersonate the worker
Open in new window: Yes
Comments
Any ideas??
Steve Petrasek
FYI, here is the correct value that is needs for the asset to execute the task.
WORKITEM(managed_object_resource_guid)
Steve Petrasek
I am basically getting the same thing.
Name: Install FireFox
Description of Incident:
Service Category: Software Requests
Include in Common Service Category: Yes
Rank: 1
Display: Service Catalog
Status: Active
Visible to guests: Yes
URL: http://1H4XP61/Altiris/TaskManagement/taskaccess.a...
URL processing: Allow Helpdesk to process
URL parameters: @AssignedResources
Send parameters using: GET
Credentials: Impersonate the worker
Open in new window: Yes
pop up window from winuser console
- <response result="failure">
- <![CDATA[
An exception occurred while attempting to access the task. Error: System.FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
at System.Guid..ctor(String g)
at Altiris.TaskManagement.TaskAccess.BuildParamValueCollection(BaseTask task, NameValueCollection inputParams)
at Altiris.TaskManagement.TaskAccess.StartTask(Guid taskGuid, String Name, NameValueCollection InputParams)
at Altiris.TaskManagement.Web.TaskAccess.StartTask()
at Altiris.TaskManagement.Web.TaskAccess.Page_Load(Object sender, EventArgs e)
]]>
</response>
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