Endpoint Protection

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  • 1.  Tata Photon Not Working On SEP 12.1 Managed

    Posted Dec 15, 2011 04:30 AM

    Hello All,
    I have Not blocked Any Device In device control Policy. Still i cannot Use tata photon+ .It Is Giving Me error 619.

    I am added device id of Photon+ data card in exclusion list, but its not work.

    Pleas suggest.



  • 2.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Trusted Advisor
    Posted Dec 15, 2011 11:41 AM

    Hello,

    Error 619 is not a Symantec Error.

    What Operating system are you running?

    Are you using Tata Photon for VPN connection??

    Does it get fixed once you Disable Network Threat Protection ?

    Is the Windows Firewall Turned off??

    Again, you may like to check this MS Article:

    http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/4836e94b-b2ec-419e-b6b8-2d8b8fafea84

    Hope that helps!!



  • 3.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Dec 15, 2011 11:56 AM

    Have you applied any SEP Policy or not??



  • 4.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Dec 19, 2011 02:21 AM

    619 is not symantec error

    check for windowesfirewall 

    go to services.msc and disable the windowes firewall and refresh once and try or

    take device id of  tata photon and add in SEPM Console in device controle and try 



  • 5.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Feb 13, 2012 11:06 PM

    Can you please advise if

    1. Device works fine once SEP is uninstalled on a test machine?

    2. If yes, May we assign a default antivirus and antispyware policy on the machine that will come after installing an unmanaged client?

    If none of them works, please open a case with Support.

     

    Thanks

    R



  • 6.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Mar 11, 2012 04:11 AM

    Hello,

    Try after stopping SEP service.



  • 7.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Mar 11, 2012 04:20 AM

    If you are using window 7 & vista, disable the windows firewall & UAC(UserAccess Control).

    1. Public Firewall

    2. Private Firewall

    3. Domain Firewall.



  • 8.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Mar 12, 2012 07:01 AM

    Stop SEP services, try tata photon and let us know.



  • 9.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Mar 14, 2012 06:00 AM

    ADC policy may require a reboot. Check and let us know if it works.



  • 10.  RE: Tata Photon Not Working On SEP 12.1 Managed

    Posted Mar 18, 2012 08:37 AM

    Your issue resolve or not?