Endpoint Protection

Tech support,

I followed the below link and downloaded the file.

http://www.symantec.com/business/support/index?page=content&id=TECH102607&locale=en_US

In the instructions of the above link, it says:  After downloading, you may need to rename the file extension from ".zip" to ".jdb". (Most browsers detect the file type and automatically change the extension. This must be changed back to .jdb for use in the SEPM.)

The problem with this is it’s not a “.zip” file, it’s an “.exe”.  Do I need to rename it to “.jbd” then place it in “D:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming (I installed on D drive, more space) or put it in a temp folder on D:\ then launch?

BTW, Since I created an account I can no longer get to the above link.  It keeps sending me to:http://www.symantec.com/business/support/index?page=home&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1344631409416d029J5FTjMEXWmBU7MpIm0p1ovZ44W8LrZt6s  Any Ideas why??????

Thank you for your help.

Per Tech support, I can use either the v5i32.exe or the .jdb. (which i found further down the page), but I think i will use the .jdb file.  It's a bit larger, but i'm sure that will work.

Moving to Endpoint Protection forum for better visibility.

Cheryl

Yes, jdb should work fine. Some times you need to rename, other times you don't. Depends on the browser.

Close the link and open it again, should work. This happens to me all the time. I will open a link but it will take me to the support page. If I close it and open again, it works fine. Not sure why, seems to be a bug of some sorts.

If you downloaded *v5i32.exe or *v5i64.exe files, this is normal. They are designed to update local client just by running them on the machine.

If you want to update SEPM, you need to download vd*.jdb. Some browsers (such as Internet Explorer) may  change the extension from jdb to zip, hence you need to check it and correct it if needed.