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Tech 102067 .exe not .zip

Created: 10 Aug 2012 • Updated: 10 Aug 2012 | 4 comments

Tech support,

I followed the below link and downloaded the file.

In the instructions of the above link, it says:  After downloading, you may need to rename the file extension from ".zip" to ".jdb". (Most browsers detect the file type and automatically change the extension. This must be changed back to .jdb for use in the SEPM.)

The problem with this is it’s not a “.zip” file, it’s an “.exe”.  Do I need to rename it to “.jbd” then place it in “D:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming (I installed on D drive, more space) or put it in a temp folder on D:\ then launch?

BTW, Since I created an account I can no longer get to the above link.  It keeps sending me to:  Any Ideas why??????

Thank you for your help.

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Maintainin's picture

Per Tech support, I can use either the v5i32.exe or the .jdb. (which i found further down the page), but I think i will use the .jdb file.  It's a bit larger, but i'm sure that will work.

ᗺrian's picture

Yes, jdb should work fine. Some times you need to rename, other times you don't. Depends on the browser.

Close the link and open it again, should work. This happens to me all the time. I will open a link but it will take me to the support page. If I close it and open again, it works fine. Not sure why, seems to be a bug of some sorts.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

ohzone - CherylPeterson's picture

Moving to Endpoint Protection forum for better visibility.


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John Q.'s picture

If you downloaded *v5i32.exe or *v5i64.exe files, this is normal. They are designed to update local client just by running them on the machine.

If you want to update SEPM, you need to download vd*.jdb. Some browsers (such as Internet Explorer) may  change the extension from jdb to zip, hence you need to check it and correct it if needed.

Please remember to mark the proper comment as SOLUTION:
 - to identify threads that do not require further assistance
 - to let other visitors know how to fix such issue