Endpoint Protection Small Business Edition

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  • 1.  Technical Contact Id is not valid for your account

    Posted Jan 08, 2011 06:35 AM

    Hi I am getting this error message when trying to verify support/

    "Technical Contact Id is not valid for your account". I have changed the technical contact to same name email etc here

    http://www.symantec.com/business/support/contract_management/index.jsp

    But it is still giving me the same message. Any help appreciated.

    Thanks.



  • 2.  RE: Technical Contact Id is not valid for your account

    Posted Jan 08, 2011 03:12 PM

    you need to get in touch with the licensing department for this address, drop a mail on this link

    http://customercare.symantec.com/



  • 3.  RE: Technical Contact Id is not valid for your account

    Posted Jan 08, 2011 09:45 PM

    Thanks Rafeeq, will do. Any chance you can help me on my endpoint problem here?

    https://www-secure.symantec.com/connect/pt-br/forums/endpoint-small-business-edition-not-showing-scan-status



  • 4.  RE: Technical Contact Id is not valid for your account

    Posted Jan 09, 2011 04:31 AM

    on unmanaged client it should show up the dialog box i guess.

    make sure u r in console session or logged in locally to the box.open thesep interface.

    click on scan now this will show the dialog box, however schedule scan will not show the box..