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Technical Contact Id is not valid for your account

Created: 08 Jan 2011 | 3 comments

Hi I am getting this error message when trying to verify support/

"Technical Contact Id is not valid for your account". I have changed the technical contact to same name email etc here

http://www.symantec.com/business/support/contract_management/index.jsp

But it is still giving me the same message. Any help appreciated.

Thanks.

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Rafeeq's picture

you need to get in touch with the licensing department for this address, drop a mail on this link

http://customercare.symantec.com/

Rafeeq's picture

on unmanaged client it should show up the dialog box i guess.

make sure u r in console session or logged in locally to the box.open thesep interface.

click on scan now this will show the dialog box, however schedule scan will not show the box..