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Technical Contact ID, Support number or Technical Case ID

Created: 01 Mar 2012 • Updated: 01 Mar 2012 | 4 comments

I would like to create a case for some issue's I have with SEP 12.1 RU1. No big deal, but if I could only submit a case.
When I fill out the form at the end I have one of these options to fille out:

Technical Contact ID, Support number or Technical Case ID

I have gone through all my licenses that I have for SEP (which is valid untill dec 2014) and used the RTSM ID / Support ID and Contact # and all other ID's but nothing works, how can I obtain this data to even make a case?

It's really unclear where to get this, there is not even a "help" or whatever where I could get this data..

Comments 4 CommentsJump to latest comment

CraigV's picture

...moved to the correct location. You might want to try getting your issue resolved here.

Alternative ways to access Backup Exec Technical Support:

pete_4u2002's picture

call up the toll free number and provide the necessary information. Or else call customer care for more details on the Support ID.

Mithun Sanghavi's picture


Contact Symantec Customer Care on


Technical Support

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

NRaj's picture

Call tech support & request them to map this support ID to your account. We had to do this manually.