Technical Contact ID, Support number or Technical Case ID

Created: 01 Mar 2012 | Updated: 01 Mar 2012

I would like to create a case for some issue's I have with SEP 12.1 RU1. No big deal, but if I could only submit a case.
When I fill out the form at the end I have one of these options to fille out:

I have gone through all my licenses that I have for SEP (which is valid untill dec 2014) and used the RTSM ID / Support ID and Contact # and all other ID's but nothing works, how can I obtain this data to even make a case?

It's really unclear where to get this, there is not even a "help" or whatever where I could get this data..

Filed Under

Tags:

Security, Endpoint Protection (AntiVirus), Documentation, Licensing, Tip/How to, Troubleshooting

Comments

CraigV

Trusted Advisor

Accredited

Mar

2012

...moved to the correct

...moved to the correct location. You might want to try getting your issue resolved here.

If you find this is a solution, please mark it as such.

pete_4u2002

Symantec Employee

Mar

2012

call up the toll free number

call up the toll free number and provide the necessary information. Or else call customer care for more details on the Support ID.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Mithun Sanghavi

Symantec Employee

Accredited

Mar

2012

Contact Symantec Customer Care / Tech Support

Hello,

Contact Symantec Customer Care on

http://www.symantec.com/support/assistance_care.jsp

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

NRaj

Mar

2012

Call tech support & request

Call tech support & request them to map this support ID to your account. We had to do this manually.