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Technical support dead?

Created: 14 Nov 2013 • Updated: 18 Nov 2013 | 10 comments
This issue has been solved. See solution.

An error occurred while processing your request.

Reference #97.9b4eaad1.1384423548.1bd6fd7

Anyone else or is it just me?

Operating Systems:

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Marianne's picture

Same issue down in 'Dark Africa'! Since yesterday.

Trying to access TechNotes produce this error:  

An error occurred while processing your request.

Reference #97.869b1160.1384422303.9d0cb92

Maybe post in SymWISE forum as well?

https://www-secure.symantec.com/connect/inside-symantec/forums/symwise-knowledge-management

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Marianne's picture

Hi Jim
I live in South Africa.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Mark_Solutions's picture

Nothing was working for me either - same as yesterday - has taken me until now to be able to even get logged in on connect

Partnernet also affected - my guess is that it is overnight work on the sites (US time that is !!)

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Mark_Solutions's picture

lindita - just open a new discussion - we are all here to help you

The support site is more dead now than earlier - getting a 404 on my last attempt to connect

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Will Restore's picture

Hmm, I downloaded a technote just a little while ago.  Good thing too as it solved my problem.

And Technical Support link is slow but it works for me.

Will Restore -- where there is a Will there is a way

mph999's picture

Things were playing up a bit yesterday - I couldn't get into the technotes from 'inside;' Symantec - though it only seemed to last a few minutes.
Not sure if there was any scheduled outages ...

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805
 
SOLUTION
jim dalton's picture

Confirmed working now for me at least.

Marianne's picture

Working fine for me too.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links