Technicians using PCAnywhere losing connection
We use CMS version 7.5 and PCanywhere to connect to our clients.
We haven't installed PCAnywhere's 12.6.7 HF1 because I need to think through who would be host only, etc. Otherwise we're up to date.
PCAnywhere connections through CMS have been pretty good for me for our clients, however some of our technicians really struggle seeing frequent disconnections or the screen freezes up, they see 'artifacts' on the screen and they have to use task manager to quit out of the app all together.
The techs are in the same network VLAN as me. Using the same model computer (desktop, no wifi).
I tried putting a ticket in with support and got no where.
Anyone have suggestions? Is there a list of ports PCanywhere uses somewhere?