Hello,
Such issues may require attention and proper Troubleshooting of Symantec Technical Support Team.
There is a Utility "removeteefer.exe" for SEP 11.x available with Symantec Technical Support Team.
Check this Thread: https://www-secure.symantec.com/connect/forums/teefer-2
In case if you need the Tool, you may have to create a case with Symantec Technical Support Team.
How to create a new case in MySupport
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!