Endpoint Protection Small Business Edition

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  • 1.  Teefer Removal Tool for SEP12.1

    Posted Oct 25, 2012 04:24 AM

     

     

    Lot of SEP clients having Firewall malfunctioning issue under the scenario like

    • Migrated from SEP11.x to SEP 12.1
    • Upgraded from SEP11.x to SEP 11.0.7 & Above
    • Upgraded from SEP 12.1.671 to SEP 12.1.1101
    • Upgraded from SEP 12.1.1000 to SEP 12.1.1101

     

    To fix the issue with prior to SEP11.0.7 & SEP12.1 clients. we have Teefer2 removal utility.

    Existing Teefer2 removal will no longer work on SEP11.0.7 & above, SEP 12.1 & above clients 

    Do we have a  Teefer Removal utility to remove the Teefer driver in SEP11.0.7 & above, SEP 12.1 & above clients ?

    All we need to do is we need to manually remove  teefer driver. 

    What if we have a huge environment. if the impact is on more than 1000+ clients. Without a automated tool its hard to remove the teefer driver on a huge network.

     

     

     

    I appreciate the suggestions...



  • 2.  RE: Teefer Removal Tool for SEP12.1

    Posted Oct 25, 2012 04:29 AM

    According to my knowledge we dont have a teefer removal utility for SEP 12.1 clients.

    We need to follow the manuall steps to remove teefer or we can use cleanwipe tool. 

    Correct me if i am wrong..

    Idea has been published:

    https://www-secure.symantec.com/connect/ideas/teefer-removal-tool-sep121

     

    Thanks in Advance!!!!!!!!



  • 3.  RE: Teefer Removal Tool for SEP12.1

    Trusted Advisor
    Posted Oct 25, 2012 09:39 AM

    Hello,

    Such issues may require attention and proper Troubleshooting of Symantec Technical Support Team.

    There is a Utility "removeteefer.exe" for SEP 11.x available with Symantec Technical Support Team.

    Check this Thread: https://www-secure.symantec.com/connect/forums/teefer-2

    In case if you need the Tool, you may have to create a case with Symantec Technical Support Team.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!