Endpoint Protection Small Business Edition

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  • 1.  Teefer2.Sys crashing windows 7

    Posted May 10, 2012 09:55 AM

    I have 2 network users both running Windows 7 on Dell E5520 laptops. Both have recently began to crash (BSOD) returning errors regarding Teefer2.sys. I have searched all over and so far no definite solution appears to exist. My SEP version is 12.0.1001.95, which one forum post stated would not produce the errors associated with Teefer2. That information is not accurate. I have not had any Windows 7 desktop users experience BSOD or Teefer2 errors.

    Here is the data from BlueScreenView

     

    ==================================================
    Dump File         : 050412-86268-01.dmp
    Crash Time        : 5/4/2012 8:28:30 AM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff880`063c3ca1
    Parameter 3       : fffff880`009e48e8
    Parameter 4       : fffff880`009e4140
    Caused By Driver  : teefer2.sys
    Caused By Address : teefer2.sys+f9c8
    File Description  : Symantec CMC Firewall Teefer2
    Product Name      : Symantec CMC Firewall
    Company           : Symantec Corporation
    File Version      : 11.0.4819.5
    Processor         : x64
    Crash Address     : teefer2.sys+4ca1
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : \\*******
    Full Path         : \\*******\c$\Windows\Minidump\050412-86268-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 262,144
    ==================================================
     
    Both laptops began experiencing BSOD around the same timeframe.


  • 2.  RE: Teefer2.Sys crashing windows 7

    Posted May 10, 2012 01:24 PM

    Hello,

     

    You are running the older version of SEP 12.0 SBE. I recommend you upgrade to the latest SEP 12.1 SBE version.

    Release Notes: http://www.symantec.com/business/support/index?page=content&id=TECH163829



  • 3.  RE: Teefer2.Sys crashing windows 7

    Posted May 10, 2012 02:33 PM

    Thanks for the reply Thomas. I was browsing around and found the following information.

    http://www.symantec.com/business/support/index?page=content&id=TECH160736

    It mentioned Symantec Endpoint Protection Manager for disaster backup /recovery. However, I do not have anything remotely close to the path stated for the backup (Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup).

     

    This link http://www.symantec.com/business/support/index?page=content&id=TECH174545 provides a quick overview of what to do before upgrading, however; it mentioned upgrading as noted below.

     

    Migration paths
    Symantec Endpoint Protection 12.1.1000.157 (RU1) can migrate seamlessly over the following:

     

    Symantec Endpoint Protection 12.1.671.4971 (RTM)

     

    1. Do I need to completely uninstall my current version (12.0.1001.95) before the upgrade?

     

    I am unable to locate a valid download link for the 12.1 version. I logged into Symantec file connect with a valid serial number, but there is no 12.1 version available.

     

    Thanks for the assistance.



  • 4.  RE: Teefer2.Sys crashing windows 7

    Posted May 10, 2012 03:28 PM

    You can upgrade without issues from 12.0 SBE to SEP 12.1 SBE.

    https://www-secure.symantec.com/connect/articles/upgrade-paths-sep-121amber

    You may not have entitlement to the new version, so I suggest you contact Customer Care to see why the new version is not avaialble for download.

    Customer Care - http://www.symantec.com/support/assistance_care.jsp

    Let me know if you need more information.

     

    Best,

    Thomas