Hi,
You can download SERT using product serial number which generally starts with 'M'.
Download it from here: https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken
System Requirements documentation for the Symantec Endpoint Recovery Tool (SERT)
http://www.symantec.com/docs/TECH134882
Symantec Endpoint Recovery Tool (SERT) download comes as an ISO (disk image). How do I use this?
http://www.symantec.com/docs/TECH131685
How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick
http://www.symantec.com/docs/TECH131578
What does the full scan from the Symantec Endpoint Recovery Tool (SERT) CD scan ?
http://www.symantec.com/docs/TECH150491
How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions
http://www.symantec.com/docs/TECH131732