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There are many archived items in vault store waiting to be indexed - Event 41021

Created: 18 Dec 2012 • Updated: 18 Jan 2013 | 4 comments
GYT's picture
This issue has been solved. See solution.

Dear Experts,

I get the critical alert on Enterprise Vault Admin Console informing that there are about 500,000 archived items in vault store waiting to be indexed. This is high number. I have checked the index volumes and don't find any of them contain 'failed' status. I have checked the Eventlog. There is Event 41021 with the same description as the alert reported in the EV Admin Console.  I have already tried select the "Clear Backup Mode from all Index Locations" on the server, reboot the server, ensure that the index service is started and re-run all checkings from the Admin Console. However, the number of archive items waiting to be indexed is not going down.

Please anyone help to advise me where I have to check and what I should do to reduce the number of archived items waiting to be indexed.

FYI, I have run EV 10.0.1 on Domino 8.5.2

Thanks & regards,

Gayoon T.

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AndrewB's picture

you'll probably want to start with a dtrace of the indexing engine to see what's going on.

also, what are the hardware specs of your EV server?

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

GYT's picture

I am new to EV. Please could you advise me how to use a dtrace of the indexing engine.

Here is hardware spec of my EV server

-  Processor: intel Xeon CPU X5670 @ 2.93 GHz 2.67 GHz (2 processors)

-  RAM: 16.0 GB

-  System type: 64-bit Operating System.

Thank you.


Jeff Shotton's picture

How to run dtrace :

Since you are new to EV, this technote will give you a good list of resources on indexing and how to proceed with troubleshooting:



Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here