Video Screencast Help

There are multiple warnings (3); Download Insight is malfunctioning...

Created: 23 May 2012 • Updated: 23 May 2012 | 5 comments

Hi, 

 

Just downloaded Symatec Endpoint protection for 32 Bit Vista computer and have the following screen:

 

Download Insight is Malfunctioning.

Proactive Threat Protection is Malfunctioning.

Click details for more information.

 

What did I do?

 

Thanks!

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Biker Scott's picture

Hi.

 

I have tried to reboot a few times and had no success.  Also, uninstalled and reinstalled the program too, without success.

 

Any other guidance?

Thansk!

reecardo's picture

Should be moved to the SEP forums for better visibility

Mithun Sanghavi's picture

Hello,

How many machines are you facing this issue on??

Are all these clients installed, managed??

In this case, we see, ProActive Threat Protection and Download Insight is Malfunctioning.

Please check if the policies for ProActive Threat Protection (SONAR) and Download Insight are set correctly in SEPM?

 

 

 

It seems this issue is happening only on 1 machine, correct.

In your, case it clearly indicates that the SEP client is not installed properly or the installation is Corrupt.

If we check the SEP clearly, 

Download Insight Failure is caused because Proactive Threat Protection is not working properly, Proactive Threat Protection is not working properly because File System Protection is not working properly. All these Features are Inter-related.

Check this Article: http://www.symantec.com/docs/HOWTO55268

 

Again, what happens if you move the cursor from 9 to 5 in the Download Insight Policies??

 

 

Also to note that the SEP client system must be rebooted after installation to completely activate all components.

Or you may stop the SMC service by the command "smc -stop" followed by starting the service again with "smc -start".

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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