Just checking,

I want to use groups imported from AD but first need to set the permissions on them to be similar to Support I permissions. There are over 30 permissions selected for Support I. Is there a way to copy these and paste them into another group in bulk. This is quite a chore to do by hand through the interface.

When you create a new group you get the option to copy the permissions from a group you specify. Something like that for existing groups is what I'm looking for. Or if groups could contain other groups we could use that technique to create groups then have our AD groups be members of the ServiceDesk groups.