Is there a way to find which MGMT server a client reports to?
We have two management servers. Managment is at 12.1, clients are all still at 11.0.7.
We are haveing big issues with SEPM2 after the upgrade to 12.1 on the management. I had them both in the same priority level so that they would do automatic "load balancing" and split the clients, that way if one died, we'd only have half the computers pointing to a dead or misbehaving server.
I have since moved SEPM2 down to a lower priority, so that clients would "connect to" only SEPM1
HOWEVER, I'd like to be able to view a list or report or something that would show me what computers are communicating with which of the two servers at this point in time.......
Is that an option? And if so, where would I look to see which MGMT server the clients reported to? Is that in the console somewhere?
SEPM2 is "up" it's just that when I try to launch a console by pointing to SEPM2:9090 it gives me that common errorcode, and won't show the first 3 tabs. I can connect to SEPM1:9090 just fine and all the info is there, and all tabs show perfectly (So SQL is fine) but to "repair" SEPM2 if possible, i'd rather point all clients to SEPM1 for now and verify they made the move. So, i'd like a report.
Comments
Reports Should Show This Information in Detail
Hi ShadowsPapa,
On an individual client, clicking Help / Troubleshooting will show you which SEPM ("Server") the client is conencted to. The Client Management System logs will show you the history of that client's SEPM connections (which one it connected to, disconnections, etc)
From the SEPM, run a site report to determine the overall health of each SEPM and see the total number of clients online, etc.
Then the most helpful report may be to go into Monitors, Logs, System, Client Activity. Export that whole log for whatever period you are interested in, and open in it Excel. It will show you what clients connected to which SEPM, when. Excel's filters will help you narrow in on specific clients or specific SEPMs.
Hope this helps! Please do keep the thread up-to-date with your progress.
With thanks and best regards,
Mick
Also, Monitors, Logs,
Also,
Monitors, Logs, Computer Status then Export to CSV and there is a field (Server Name) which tells you the server name the client reported to for its last heartbeat cycle.
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
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