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Is there a way to hide the pop up that states "Examining Content".

  • 1.  Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 25, 2016 11:58 AM

    Hello,

    Somebody can help me, please, is not possible to hide the pop up that states "Examining Content".  I´ve been setting the value to UI.NO.SCAN.init from 1 to 0,

    but the pop up still appears. What can i do.

    I found the next:

    You need to go to: Servers->Overview and choose the Endpoint Server.
    After you clicked on the endpoint server there is a tab called "Endpoint Settings".
    Inside there you can look for "UI.No_Scan" and you will find it, you need to change the value from 0 to 1.

    but in my case, i can´t hide the pop up "EXAMINING CONTENT"

     

    Raul Ramirez



  • 2.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 25, 2016 08:45 PM

    This should solve the problem once the agents checked in and they received the change from the server.  By default this setting is 15 minutes... So you would make the change and then wait 15 minute +/- to make sure things wwere updated correctly.



  • 3.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 4.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 5.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 6.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 7.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 8.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 9.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 10.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 11.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 12.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:21 AM

    Yesterday I made the change  as the procedure describes and today when  copy one file to one usb device, the pop up still continuos apperaing. The change i made was to set the "UI.No_Scan" parameter from 0 to 1.What else could be???

    I hope can you  help me. My DLP is 12.5.1 version

     

    Thanks



  • 13.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 11:50 AM

    So one thing that I forgot to include is you need to apply the confiugration change once you make it.  If you navigate to System -> Agents -> Agent Configuration there should be a button  called Apply Confiugration and you should be able to update the configuratin that has changed.

    For an out of date configuration there should be a warning here.



  • 14.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 04:43 PM

     

    Hi,

    Sorry, but the pop up still continuos appearing. And i do not know what to do.  Attach flie with the message that appears.


     Cheers

     



  • 15.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 28, 2016 04:50 PM

    Hi,

    Sorry, but the pop up still continuos appearing. And i do not know what to do. Attach flie with the message that appears.

    Cheers



  • 16.  RE: Is there a way to hide the pop up that states "Examining Content".

    Posted Jan 29, 2016 09:49 AM

    Open up a support ticket then, not sure how to help without being in front of your screen sorry