Throwing a False Positive AV flag - need contact info
Created: 20 Nov 2012 | 3 comments
We just launched a new application three weeks ago. We ran it through VirusTotal.com and Symantec is the only company throwing an AV flag that says: WS.Reputation.1
Can someone please share the contact information with the appropriate department so that I can clear this violation please.
Thank you
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submit the file to Security response & open a support ticket. Work with them for the false positive. Till that time you may want to exclude that file from scanning.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hi,
It's a probably a false positive alert.
Software White-Listing Request can be submit here.
submit.symantec.com/whitelist
Check this Symante Blog as well: www-secure.symantec.com/.../software-white-listing-program
Meanwhile if possible you can also add the centralized exception.
www.symantec.com/.../TECH104326
Go throught the follwoing helpful articles:
Handling and preventing SONAR false positive detections
www.symantec.com/.../index...
Monitoring SONAR detection results to check for false positives
www.symantec.com/.../index...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Could you please update this thread?
If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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