Ticket creation based on email receiver address.
I would like to do a ticket allocation based on emails.
The mails are collected from SDInbox@myCompany.com.
The dispatcher should decide whether it is a „Spam Mail“ or not.
If it decides that it is not a „Spam Mail“, than it makes a „Create Incident Quickly“.
The workflow should decide to which Service Desk Queue the ticket should be assigned based on the email property „to“.
If „SAP@myCompany.com“ is given in the „to“ field, the ticket should be created in the Queue SQPTeam.
I thought that this position in „SD.Email.InboundManagement“ is fine for this. Unfortunately this does not work. Could someone help me with this problem, please.
Thanks in advance