I am working on deploying Service Desk 7.5. Is there a way to create sub groups that do not show up in assignments dropdown. That list in my company could get quite large I want to create a Desktop Applications group so that Help Desk assigns a ticket to Desktop Applications it will filter by location and assign to that group based on location. Example If help desk assigns a ticket based out of Kentucky to Desktop Applications it will assign it to Desktop Applications (KY) without Desktop Applications (KY) showing up in the dropdown.
Any suggestions help, thanks.