ServiceDesk

Hi

I have a number of Incident tickets that have been created via the email processing, but which are  stuck with no status and 0% completed status and no work ticket capabilty. It looks like the email processing did it's thing but the ticket never got picked up by the incident management process....

I can obviously recereate these tickets and delete the duff ones, but is there a way of getting these into the incident management process and making them workable?

Cheers

Steve

Hi Steve,

Tickets that are not available to work or are stuck in 0% means that SD could not create and deliver the task related to the incident to the correspondent group.

Please check and send the logs that are being registered in the process history of the ticket so we can maybe understand what's happening.

Regards