Intel,Altiris Group

  • 1.  Tickets not Assigning

    Posted Apr 21, 2011 08:02 PM

    When a ticket get reassigned in SD7.0, sometimes in the Assigned to inthe ticket it is blank. Has anyone seenthis before? When this happens our Task Assigned to Users Report gets very large because the assigned to is blank. We have to manually reassign the tickets. Any ideas would be great. Thank  you.



  • 2.  RE: Tickets not Assigning

    Posted May 03, 2011 04:05 PM

    Yes I have seen this but I don't know why this happens or how to solve it: In the history you can see when the task was assigned and to whom, but it is blank or does not show all the assignments in the Assiggned to section.