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timed out waiting for media manager to mount volume

Created: 05 Jul 2013 | 5 comments

Backup job for the media server fails with the 52 error code, But the same media server successfully completes the backup for other clients.

It fails for self with either 52 or 40 error code.

Operating Systems:

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Marianne's picture

You need bptm log on the media server to troubleshoot status 52.
Also good to have VERBOSE entry in vm.conf on media server and robot control host (NBU needs to be restarted after entry has beed added).
With Verbose logging, Media Manager actions are logged to syslog (/var/adm/messages) - media server will log mount request, robot control host will log actual mount, etc.
Additional logging may be required if enough information cannot be retrieved from syslog.
See Verbose settings for logs in /usr/openv/volmgr/debug: in http://www.symantec.com/docs/TECH75805

What value is media mount timeout set to?

Status 40 is something different and needs to be looked at separately.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Possible's picture

please help to show the job details...

show vmoprcmd -d and tpconfig -d outputs from media server.

might be the case tht they are different.

suggestion: please reconfigure the drives for that media server using dev config wizard.

thanks

huanglao2002's picture

Are you do some change about the clients or media server?

If ohter clients backup are ok,Pleae check the network connect.

1 check the hosts,the media server and the client have resolve for each other.

2 check the network connect

a) from the media server

bpclntcmd -h  "client name"

bptestbpcd -client 'client name"

b)from the client

bpclntcmd -h "media server"

bpclntcmd -pn

yngrblajay's picture

This was fixed by increasing the time out value and refreshed the netbackup services

Marianne's picture

Seems my question on 6 July pointed you in the right direction?

What value is media mount timeout set to?

Please tell us what the value was and what you have changed it to.
I have always believed that this timeout should not be less than 20 minutes.
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links