Video Screencast Help

A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protection service to connect.

Created: 28 Jun 2011 | 1 comment

Hello,

I´ve a little problem with Symantec SEP 11 client service on our two servers Windows 2008 R2. The service is not able to start and always end with

Error 1053: The service did not respont to the start or control. 

 

Log Name:      System
Source:        Service Control Manager
Date:          6/28/2011 1:47:06 PM
Event ID:      7009
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protectio service to connect.
 
 
 
 
I´ve checked GPO and local policies - nothing specific found. The service uses "Local System" account but when I set another account so it works. 

Server has installed Citrix Xenap 6.0 - it should not be problem. We have a lot of servers W2008R2 where is running SEP 11 and there is no error/problem. Only on two servers have it. I´ve tried debugging SEP service/process - nothing found. SEP has been reinstalled twice - always the same result.

 

Do you have any the same experiences?

 

Libor

Comments 1 CommentJump to latest comment

Rafeeq's picture

what is the version you have installed.

latest version is 11.0.6XXX make sure you have installed that version

uninstall sep

disable uac

reboot

run the install as administrator.