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A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protection service to connect.

  • 1.  A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protection service to connect.

    Posted Jun 28, 2011 08:01 AM

    Hello,

    I´ve a little problem with Symantec SEP 11 client service on our two servers Windows 2008 R2. The service is not able to start and always end with

    Error 1053: The service did not respont to the start or control. 

     

    Log Name:      System
    Source:        Service Control Manager
    Date:          6/28/2011 1:47:06 PM
    Event ID:      7009
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      
    Description:
    A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protectio service to connect.
     
     
     
     
    I´ve checked GPO and local policies - nothing specific found. The service uses "Local System" account but when I set another account so it works. 

    Server has installed Citrix Xenap 6.0 - it should not be problem. We have a lot of servers W2008R2 where is running SEP 11 and there is no error/problem. Only on two servers have it. I´ve tried debugging SEP service/process - nothing found. SEP has been reinstalled twice - always the same result.

     

    Do you have any the same experiences?

     

    Libor



  • 2.  RE: A timeout was reached (30000 milliseconds) while waiting for the Symantec Endpoint Protection service to connect.

    Posted Jun 28, 2011 09:16 AM

    what is the version you have installed.

    latest version is 11.0.6XXX make sure you have installed that version

    uninstall sep

    disable uac

    reboot

    run the install as administrator.