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With TLS enabled, email headers read: Client did not present certificate

  • 1.  With TLS enabled, email headers read: Client did not present certificate

    Posted May 26, 2013 11:31 PM

    I have enabled TLS on my virtual appliances which run 10.0.1-2.  One control center /scanner and the other is scanner only.  I have 3rd party certs from digitcert installed on the appliance and have checked off on the appliances to offer my certificate upon delivery.  Is my certificate installed incorrectly?  When I installed the cert it stated: "Cannot build a trusted certificate chain for the certificate. Please make sure that you have added all the necessary CA certificates."  Thanks.



  • 2.  RE: With TLS enabled, email headers read: Client did not present certificate

    Posted May 27, 2013 09:59 AM

    Greetings fkrueger,

     

    When this error is encountered it is because the CA certificate or intermediate CA certificate has not been installed on the Symantec Messaging Gateway to complete the certificate chain.  The CA certificate or intermediate CA certificate must be installed prior to the installation of a certificate.  These should be available from your certificate provider.

     

    Please find below, documentation on how to install a CA certificate or intermediate CA certificate.

     

    Error: "Cannot build a trusted certificate chain for the certificate. Please make sure that you have added all the necessary CA certificates."

    http://www.symantec.com/docs/TECH90777