Endpoint Protection

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  • 1.  Tool for delete or remove Trojan Horse virus.

    Posted Jun 29, 2009 03:39 AM
    Hi...

    In my organization most of the clients are infected by Trojan Horse virus.

    SEP is used in my organization.

    Please give tool for removing Trojan Horse virus from infected client machiens.

    Thanx in advance.


  • 2.  RE: Tool for delete or remove Trojan Horse virus.
    Best Answer

    Posted Jun 29, 2009 05:46 AM
    Hi,

    we prefer to implement the removal procedures directly in the AV instead of create a tool for every malware.

    Trojan Horse is just a family of malwares. Too generic to provide a specific removal procedure.

    There are three possible scenarios:
    1) SEP already detects this Trojan Horse then, open the risk logs, take the exact name of the virus and search it in our website. There you will find the proper removal procedure. In most of the situation it is enough to disable the System Restore and run a full scan in safe mode. This is the best removal tool.
    2) You know that your machine are infected (for example thanks to another AV software) but SEP does not detect and remove it, in this case you have to submit the malware sample to Symantec in order to release the proper definitions
    3) The malware is detected but not properly removed: open a case with the Technical Support or submit a sample to improve the quality of the detection and the removal of some malware variants

    Cheers


  • 3.  RE: Tool for delete or remove Trojan Horse virus.

    Posted Jun 29, 2009 07:45 AM
    Submit the suspecious file to the symantec response team and they will analyze the sample and send u the rapidrelease on the basis of the analysis.

    Ajit  Jha


  • 4.  RE: Tool for delete or remove Trojan Horse virus.

    Posted Jun 29, 2009 09:22 AM
    Asking for Trojan Removal tool is like asking for AntiVirus Software and if Symantec is detecting it as a Trojan then it will definitely remove it as Trojans cannot be repaired or Cleaned..
    And if you need help with Removal for all your computers or if the files are not getting detectected better call Support and get a speedy resolution.

    Trojan Removal tool is actually your Antivirus software.... 


  • 5.  RE: Tool for delete or remove Trojan Horse virus.

    Broadcom Employee
    Posted Jun 29, 2009 09:35 AM
    yeah, rightly said by the others.

    Basically removal tool is nothing but the AV itself,obivious it has some added feature llike instead of you removing/lloking into registry, the tool does it for you.

    So you may have to run the AV scan in safe mode, would be the best option after updating the system with MS patches and AV definition.

    Cheers
    Pete!


  • 6.  RE: Tool for delete or remove Trojan Horse virus.

    Posted Sep 07, 2009 03:57 PM

    Great Resolution. =)