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tool or utility to repair corrupted files

Created: 25 Oct 2013 • Updated: 25 Oct 2013 | 6 comments
This issue has been solved. See solution.

We recently had a Backdoor.Trojan infect our Windows Server 2008 R2. It has since been removed. However, it corrupted numerous office(word, excel, powerpoint) and pdf files.

Is there a recommended software or tool that can repair these corrupted files?

Please advise. Thanks!

Operating Systems:

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ᗺrian's picture

Symantec doesnt have anything other than if the sep client attempting to clean it. Not sure on third party tools

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Rafeeq's picture

If those files are in quarantine then try to replace it . thats the only option.

Mithun Sanghavi's picture


When you say "corrupted files", does that mean you are not able to open them or their association is with their extensions .pdf and .doc has been removed?

If yes, I would suggest you to try creating a new profile on the machine and checking if that works for you.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

kevsky65's picture

@Brian - Thanks! Was trying to avoid doing a restore from backup, but if that is our only option, we will pursue it.

@Rafeeq - The office and pdf files were never quarantined. Those have been corrupted that when you attempt to open them, it either displays a lot of gibberish, or it gives a message about content being corrupted and unreadable. Not sure I understand where you are going with that one.

@Mithun - Unable to open those files.

Also, just to note, this is NOT ransomware. It is not asking for money. The files are just unaccessible.

kevsky65's picture

Thanks for everyone's feedback. Consider this closed.