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TouchDown for Android Error: "Synchronization Error. Access denied. Please update your password in seetings."

  • 1.  TouchDown for Android Error: "Synchronization Error. Access denied. Please update your password in seetings."

    Posted Aug 08, 2016 01:24 PM

    I am running TouchDown for Android (v. 9.0.00395), over my Samsung Galaxy S7 phone.  I connect with a Microsoft Exchange server, and just this past weekend began getting the following error:  "Synchronization Error.  Access denied.  Please update your password in seetings."  There had been no change in my password; the issue just cropped up on TouchDown.  I have in fact tried re-entering the password, which does not solving the problem, and changing the password all around (again, no help).  I have re-booted both the phone and the computer, to no avail.  I have seen in other on line forums references to similar problems, but I have not found a solution.  Any help would be appreciated.

    Thanks.

    DJ



  • 2.  RE: TouchDown for Android Error: "Synchronization Error. Access denied. Please update your password in seetings."

    Posted Aug 08, 2016 05:05 PM

    Hi,

    Can you write into touchdown-support@symantec.com so I can get some logs?