TouchDown

I  used touchdown for long time with my Samsung Active 5 and previously with several different android phones.

I switched to Samsung S7  now .  I was able to configure mobile@work with m.mobileiron.net:15161

Hi,

Are you able to reach that misentry.equinix.com address from your device browser? If not, then Touchdown will not be able to either- reach out to your IT team to see if it's being blocked.

I am having the same problem.  I know i can reach the server since I can setup the account with the gmail or native android app on the same phone.

My log:

Checking Certificate...Checking to see if server is self-signed :https://webmail05.sherwoodcloud.com
Server cert IS trusted, disabling accept all certsChecking ActiveSync with SSL...
SSL handshake aborted: ssl=0x7f67dabc00: I/O error during system call, Connection reset by peer:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1

SSL handshake aborted: ssl=0x7f67dac380: I/O error during system call, Connection reset by peer for operation: Subscribe-> Error renewing a subscriptionChecking 2003 with SSL...
SSL handshake aborted: ssl=0x7f67dac380: I/O error during system call, Connection reset by peer:Exception performing request

Also, can you please email touchdown-support@symantec.com so we can get some logs?

I have the same problem keep getting error message below, no matter what I do or combination of things

Sever cert IS trusted, disabling accept all certs checking ActiveSync with ssl…

Active sync location returned HTTP code 404 not found

ActiveSync version check returned negative but still trying for 12.1

Checking 2007 with SSL

Error renewing subscription. Refresh folder list and try again

Yes I can reach the misentry.equinix.com address

Hi,

Okay, can you email touchdown-support@symantec.com and we can start looking at getting some logs?