TouchDown

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  • 1.  TouchDown don't sync properly on my new LG G4

    Posted Jun 24, 2015 05:29 AM

    Hello all,

    I have a licensed TouchDown for android.

    I've been using it with no issues on Samsung galaxy phones.

    Yesterday I installed it on a new LG G4 mobile phone and have the following issues:

    • The app don't sync old e-mails (prior to installation)
    • The app don't sync calendar – beside today's schedule
    • The app don't my request for classic view and keep turning back to the new app view.

    I tried to uninstall and reinstall the app few times – with no change in these issues.

     

    Do you have any idea what can I do to sove it??

     

    Thank you,



  • 2.  RE: TouchDown don't sync properly on my new LG G4

    Posted Jun 25, 2015 12:07 PM

    Hi,

    Can you please write in to us at touchdown-support@symantec.com and we can help troubleshoot with you there? Thanks!



  • 3.  RE: TouchDown don't sync properly on my new LG G4

    Posted Jul 01, 2015 06:41 PM

    This is probably because the application was not successfully confiured to use the ActiveSync protocol and may have connected using the Exchange 2003/2007 connection modes. Please uncheck these options when configuring and see the error produced by the configuration. Support can help you get that sorted (assuming your server indeed supports activesync)