TouchDown

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  • 1.  TOUCHDOWN FROZEN ON REFRESH

    Posted Feb 03, 2015 06:57 PM

    Using Samsung s5 and Touchdown with an exchange server.  The email sync. is frozen.  I have tried changing settings for push and sync times.  I have closed the program and have restarted the phone. 

    It continually says refreshing in progress. 

    It has become very frustrating.

     



  • 2.  RE: TOUCHDOWN FROZEN ON REFRESH

    Posted Feb 03, 2015 07:01 PM

    Hello,

    Please contact us at touchdown-support@symantec.com and we can help troubleshoot this issue for you. If necessary we can collect logs and see what may be hanging up your connection. Thanks!



  • 3.  RE: TOUCHDOWN FROZEN ON REFRESH

    Posted May 11, 2015 12:02 AM
    I have the same problem