TouchDown

would like to revert.

among other things I hate...

settings set to NO confirm delete, but new UI forces swipe to confirm, regardless of settings

hate the silly outlook style initial in circle, what does that do for anyone? want to remove...

no docs, everything I see online refers to 8.5... be nice when you radically chhange the UI that you mention it or provide some info...
 

The "silly Outlook style initial in circle" is a UI feature of gmail, and has been replicated in most mail clients, which is why it is being implemented for Touchdown (I assume, I'm not on the dev team, just a user).  If you have an image associated with the email address, that image appears in that circle rather than the initial.  The initial is only there in the absence of a photo.

Hi,

We are currently working on documentation- please understand that this is still in Alpha, but when we release it we should have documentation available to help clarify some of the changes.

As for the issue with confirming deletions, can you clarify- you set this setting via email, and you are still getting requests to confirm on delete? What version of Venus are you on? (Touchdown settings>Advanced>about)

Thanks Peter, I am on Touchdown v 9.0.00261

Venus? what is Venus? Is that the new name for TD?

And why did I get an alpha version of software without asking? I probably have auto update on, but an alpha version as an auto update?

Can I downgrade?

(and yes, in the TD settings, email, "confirm deletes" is UNchecked (no conmfirmation on delete), but whan you swipe, it says "delete?" and you have to click on that to delete... deleting dozens of emails is a pain. Used to be able to just swipe and gone. (or tag several, can't do that either) Also, the swipe direction was reversed I think,,, used to swipe to right to delete, now have to swipe left...confusing to long time users

And themes (dark) don't work at all  (settings, appearance, theme, dark).

 

 

 

Hi,

Did you sign up for the new Venus alpha version? You shouldn't have the update at this time unless you signed up for it.

As for the theme settings- we are aware, we will be adding them soon.

 

I did not (to my knowledge ) sign up. Can I uninstall and load the Google play version to revert?

 

Hi,

If you uninstall, then go into Google Play and download and install Touchdown HD, what occurs?

it downloads the alpha. Unfortunately.

had to re enter everything, but loaded v 9.0.00266

That is not what I want. Crashes, slow, and a big step backwards in usability.

Please make old version available somewhere (at least until you fix the alpha, or forever:)

Hi,

Try here: tinyurl.com/tdhoney

 

Thanks for the link, successful downgrade:)

now to figure out how to turn off auto upgrade...

I believe, as you side loaded it, it won't push an upgrade.

I been using Touchdown, not HD and everything was fine until I did an update from the play store. It updated me to HD versus 9. It seems OK except that I can no longer use the pure calendar widget and that is a big deal to me. Why did I get pushed to HD version 9 and why cannot I see my calendar with my pure calendar widget

Peter, It still wants to update, even side loaded. but i figured out how to turn off auto update for the specific app (touchdown).

It shows as awaiting approval in the update queue (since I unchecked auto update" for the app, but I just have to avoid selecting "Update all".

And as Dan says above, it seems that any update or reinstall of touchdown is loading V9, without any warning that this will load an alpha program that is different. I uninstalled, re downloaded Touchdown HD from the Play store, and it loaded V9.

Hi,

Sorry, but Touchdown should not be exporting data to Pure widget due to data security reasons.

 

That is odd in that until this update the pure calendar widget worked great with Touchdown.

Hi,

Not sure why, but for some time we've avoided exporting data to third party apps due to data security reasons.

That is too bad because I don't really like the Touchdown calendar widget. I need to be able to scroll thru a longer time period.

So Peter, still trying to get an answer... is Touchdown no longer supported by Symantec?

If updating Touchdown results in loading Venus (alpha..as it does now), is the plan do abandon Touchdown now?

I can handle avoiding updating for a bit, but it seems that to avoid Venus I will have to avoid all updates.. and for an enterprise level program that is my main mobile access to my corporate email, that's unacceptable.

That would be OK if Venus wasn't crashing and apparently trying to be a clone of Gmail...

I get a lot of email that Touchdown allows me to delete very quickly (swipe once, and it is deleted), but among other issues Venus makes me swipe, then hit delete, for each one, and it does so rather slowly, so moving through a dozen emails is too slow. I, for one, wish to have the option to stay with the Touchdown model, but not at the cost up an unsupported progrem.

 

All current production versions of Touchdown support the Pure Calendar Widget.  This is an enormous change if you no longer support it.  I will have to abandon Touchdown and no longer recommend it to anyone if this statement is in fact true.

Touchdown can not support exporting to third party apps for security reasons.

Concerning the Venus question- That is the new face of Touchdown. You can still use the Touchdown HD from the link here: http://tinyurl.com/tdhoney, but all updates in the future will be for Venus.

As for your feedback- to confirm, you would like swipe to delete to be restored? I can pass that along to our UX team.

As for the crashing, please email touchdown-support@symantec.com and we can get some logs to determine what's going on there- that's not something I've been seeing in testing.

So you're saying the new version of Touchdown (Venus) is MORE restrictive than version 8.5 that is currently available on the Google Play Store?  Because that version does export its data to the Pure Calendar Widget.

If this is true, it's an enormous fail...and will cost you customers.

Peter, yes, delete with just a swipe is the behavior that is a choice allowed with the current Touchdown... Venus requires a swipe, then hit delete (essentially enforcing a click to confirm, even if confirm deletes is OFF).

One swipe delete should obviously be an option .. and is in TD now.  in Venus, if you select confirm deletes, you must do THREE actions (swipe, then select delete, and select confirm)

So in venus you have the choice of two or three actions to delete an email, where in Touchdown, buy unselecting "confirm deletes", you have one action to delete. That is the preferred choice for me, and should be at least an option.

Thanks for clearing up the future path of TD.. I for one am very unhappy that Venus is replacing TD with no more TD updates.. as it is a much less able program for now, but thats your choice.

Thanks

 

Swipe to delete is definitely something needed. 

Hi,

Thanks, I will pass that along.

I am still confused by the claims about not allowing data to be picked up by pure calendar widgets.  I have used Touchdown for years and it always worked with pure calendar widgets until I was pushed into Venus via an update at the Play Store. Apparently I am not the only one that used pure calendar widgets.  People using that will be disappointed when they migrate to Venus. 

Hi,

I believe this may be changed soon, actually- it would appear the app ID isn't matching due to the Venus app ID. I'll pass this along to development.

Peter, I loaded the download apk at the url http://tinyurl.com/tdhoney suggested but it still loads TD version 9.0.00277!

I had purchased a new tablet to use the older version of 8.5*** 

Is it possible to still get  back  this older version

Please help 

That was updated to the Venus build now, as Venus is the new build for Touchdown. Sorry for any inconveneince.
 

Would also like to revert. Do not like the new UI for mail. Can't read enough of the email as I could before. Also have to make more strokes to mark email as read.

Tried the URL http://tinyurl.com/tdhoney , but it loads the new version.

How do I downgrade?

Mike

Can't get the UI to even load on my Dell Venue Tablet.  Receiving notifications but nothing else.  Appears the option to downgrade is gone unfortunately.....If I can't get this fixed shortly I guess I will become an Outlook user and deinstall the app.....

MN Dan & TriangleRocks:
You can configure the behaviour of TouchDown using the "TDPreferences.xml" file.

Inside the "Policies" section there is a setting named "DisableExportTo3rdPartyWidgets" where you can configure if you want to allow exporting data to 3rd party widgets or not.

You can find information about the xml configuration here:
https://www.yumpu.com/en/document/view/18318846/corporate-configuration-nitrodesk
(I hope I'm allowed to post this link - I don't know of another source for this documentation.)

Wolf

TouchDown Version: 9.0.00272

 

Dear Mr. Jung,

when will there be an update for the above mentionend version available? The reason why I´m asking is that the mentioned version is causing performance issues on the Samsung Galaxy S5 mini. The E-Mail screen is very very slow and switching from this screen to the calendar (as example), too.

Thanks for your feedback.

Kind regards
Florian

Hi.
I was also updated to V 9.0.00270 and was surprised about the changes.

Main problem for me is, that I cannot define / choose a category for new calendar entrys.

Aditionally the color of the category is not visible in the calender view. If I go to settings > advanced settings, the categories and colors are shown (but not used ...)

With Pure Calendar Widget it always worked very easy ...

When will the next update coma a fix all all the bugs?
It's strange to get an Alpha-Version through auto-upate ...

Hi,

I cannot believe what happened. Let me give Symantec a hint; the users using Touchdown need a professional tool. With the new release, that in itself is a step back from version 8.5, Symantec provides widgets. Well these Android calendar-widgets might be a good an idea for people with two appointments a day, if you have more, they are unusable.

Not working correctly:
- In calendar the categories are not working at all (great testing before release)
- You MUST ALLOW the usage of PURE Widgets (PURE Calendar Widget, PURE Grid Calendar Widget, etc.). PURE knows how to build widgets (maybe they offer classes to your developers to learn from them)
- Calendar widgets must offer highly customisable grid-views (yes, with colouring of categories, choice of background, font-size, pointer that shows what the time is on the calendar etc. etc.)

I have problems understanding why you release such a bad software to customers that payed for (and had a state of the art software until the new release).

Please provide an answer if you plan to invest and provide a proper release, if not, I can delete the new release but ask you to make Version 8.5 available for download, yes because I paid for it.

Sincerely

take a mature working program many of us use as primary corporate email solution...

remove it and replace it with alpha software without warning.

remove any way to get the old one back.

replace with partially working software with lots of wasted space, big useless initials, many extra moves needed to manage mail (especially delete)...

This is progress?

More like a plan to kill off a decent program...

 

The newest version does work with pure calendar widgets.

Which version number do you have? With V 9.0.00270 it does not work :-(

WORD!

Absolutely right what you write.

There is a link above to download V8.5, but it updates to 9.0 directly afterwards again ...

Where can I find the file "TDPreferences.xml"?

With what version and how ???

I am using 9.0.00283. Pure calendar widgets works just like before I switched to Venus

How were you able to update to 9.0.00283?

You have to create the file yourself and put it onto your Exchange-Server.

On initial configuration TouchDown fetches the file from the server and so you can preconfigure various settings for TD.

For details see my link above!

Thankx for the feedback.

As I'm working with a hosted Exchange server, I don't have the chance to get hold of the file. I probably have to wait until Symantec has understood, that what there doing is ridiculous ...

Is there an official way or webpage to submit bug reports?
TouchDown 9.0.00283

• When deactivating screen rotation in the system settings TD does not adhere to this setting but rotates the screen.
• When adding multiple addresses as recipient (no matter if I add them in the To or CC section) some of the addresses get lost or the e-mail vanishes at all and doesn't get sent.
• When creating a new mail and setting the "Security" - that means setting a certain DRM template - after selecting the template and klicking "Apply" it seems that TD forgets about the setting. You can nowhere see that a DRM template was selected and when you go into the Seccurity dialogue again there is no template selected. This is unacceptable behaviour seen from a security perspective!

I will post more bugs if I find them.

Wolf

How were you able to update to 9.0.00283?

I would nevertheless talk to your hosting provider.

The location of the file is in a directory specific to your "virtual" mailserver. So if you use your own mail-domain there should be a directory for this special domain name and the hosting provider should be able to put the xml-file there.

We had success with this for several customers...

I updated to 9.0.00283 via the play store. Also, after I updated to that version I tried pure calendar widget for the heck of it and it "found" the Touchdown calendar and worked just like earlier versions. 

Thanks for your answer. It seems like the 9.0.00283 version is not yet available globally.

Hi,

Venus is being slowly pushed out in waves so we can learn about issues and fix them. The Pure issue should be working better now. As for the issue with the email addresses not arriving, EXARAY, can you please email touchdown-support@symantec.com so we can narrow that down with a log?

As for feature requests/bug reports, this is the correct venue for them.

Also, EXARAY, I could not reproduce the issue with landscape mode, and am investigating the DRM problem. Are you using a custom ROM by any chance?

Hi,

Could you please make a version available for download that works with PURE Widgets ... for those that urgently need the fix?

Thank you

Hi,

Aside from the versions being pushed out, our alpha can be found here:

https://www-secure.symantec.com/connect/blogs/announcing-touchdown-venus-alpha

Although sometimes that isn't the actual latest, as there's always some delay as hardening and testing occurs.

Of course, we use Cyanogenmod.

We cannot allow any Google spyware crap on our phones.

Thank you very much, I will write an e-mail accordingly.

Hi,

We do not support custom ROMs. Can you reproduce this on stock?

 

(please delete)

(oops, I had no idea that hitting Reply would bury my post in the middle of a long thread where no one would see it. "bump"-ing it to the bottom.)

 

Peter, yes, delete with just a swipe is the behavior that is a choice allowed with the current Touchdown... Venus requires a swipe, then hit delete (essentially enforcing a click to confirm, even if confirm deletes is OFF).

One swipe delete should obviously be an option .. and is in TD now.  in Venus, if you select confirm deletes, you must do THREE actions (swipe, then select delete, and select confirm)

I just wanted to offer the feedback that I think the right answer is to think a little outside-the-box, or rather to adopt the mobile application mindset rather than desktop. In mobile applications, we worry a lot about confirmation because buttons are small and people make mistakes. But slowing down the UI in the critical path is really annoying for power users.

The answer is to offer an UNDO button. That is, don't confirm deletes, but instead defer them (by 5 seconds or a minute or until the next action or whatever) and offer an undo button that lets the user cancel a mistaken delete.

Ideally this covers everybody -- it makes the people who used to use delete confirmation happy because they get the same thing as before, only opt-out of deletion instead of opt-in, and it should speed up their workflows.

And the people who went without deletion confirmation are happy too because their experience is unchanged (ok, they see an extra button!), and also if they had turned off deletion confirmation because of speed, now they have the chance to fix their errors without a performance penalty.

Best of both worlds!

p.s.: I offered this suggestion to touchdown-support in Sept. 2014, but hopefully I won't get in trouble for being duplicative :)

 

I've passed this on to our UX team, and thanks- that's a good point, and I really appreciate the feedback you're providing.

Hi,

I can confirm That TouchDown HD Version 9.0.00283 does work correctly with PURE Calendar Widgets (Grid, etc.), However it might be necessary that you reinstall GRID software after update of TouchDown in oder to make TouchDown-calendar available as a source for grid.

Still one request:
Would it be possible in the calendar-view (month, week, etc,):

- to colour the appointment as such in the colur of the respective categorie -> like MS Outlook
- to colour the small bar on the left side, indicating the status of the appointment (absent, free, etc.) -> like MS Outlook ?
 

Hi,

 

Our next version should support Pure, as for appointment categorization, we can not sync the category colors from Exchange due to an activesync limitation, but we can sync categories. In the next version, there will be a colored bar on the side to indicate categorization, and different colors for free, busy, etc.