Endpoint Protection

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  • 1.  tracking cookie not successfully deleted

    Posted Aug 03, 2016 02:00 PM

    I am using Symantec 12.3 on my home computer.  I have it set up to do a daily scan.   Every day, it seems to find the same tracking cookie, and then attempts to delete it.  Although the risk log says that it has been deleted, I have to assume that it is not, since it seems to find the same tracking cookie in the same location every day.   What can I do to permanently delete it??

     

     

    Filename Risk Action Risk Type Original Location Computer User Status Current Location Primary Action Secondary Action Logged By Action Description Date and Time
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 7/24/2016 9:33
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Scheduled scan The file was deleted successfully. 7/27/2016 2:01
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 7/28/2016 10:38
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 7/28/2016 22:20
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 7/29/2016 19:10
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 7/29/2016 22:11
    Cookie:administrator@doubleclick.net/ Tracking Cookies Deleted Tracking Cookie Cookie:administrator@doubleclick.net/ BRHOME Administrator Deleted Deleted Delete Leave alone (log only) Startup The file was deleted successfully. 8/3/2016 10:21


  • 2.  RE: tracking cookie not successfully deleted

    Posted Aug 03, 2016 04:48 PM

    Tracking Cookies are used by Legitmate web sites to track how many times you access their sites.  Web sites that use this type of cookie usually require a log in to access the site.  

    Best to verify if this is being caused by the user is to perform a full scan, remove the threat and then reboot the machine. Once the machine is rebooted, then perform another full scan. If the full scan does not find the Tracking Cookie at that time, this means it is being placed there during the day while the user is working on the computer.

    Run  the Full scan in Safe Mode with System Restore turned Off

    Tracking Cookies - Check this: 

    http://www.symantec.com/security_response/writeup.jsp?docid=2006-080217-3524-99

    BLOG with Video:

    https://www-secure.symantec.com/connect/blogs/tracking-cookies

    Now your issue: 

    Tracking cookies are, for the most part, completely harmless. As a result they will no be deleted or detected by auto-protect, however during a full scan the cookies are usually found and then deleted. 

    In general this doesn't do any harm to the computer or user. Cookies are usually used by websites to track information about you. Usually the biggest reason people don't want cookies deleted is because that is how websites store their automatic log-in and password information when you click on "remember this password...". If you would like to hear more information on the subject or if you still have more questions please create a new thread.

    Again, if you are annoyed with the notification being displayed, then disable the notification.



  • 3.  RE: tracking cookie not successfully deleted

    Posted Aug 03, 2016 07:15 PM

    Web sites use them so really the only way is to not visit that site. But it's probably a legit site.