Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.

The trial period for Backup Exec or for an agent or option has expired

Created: 26 Sep 2013 • Updated: 02 Oct 2013 | 6 comments
This issue has been solved. See solution.

Hi all,

We are getting error below when running a full server backup.

(Server: "MYSERVER") (Job: "Daily RDX Backup -Full") Daily RDX Backup -Full -- The job failed with the following error: The trial period for Backup Exec or for an agent or option has expired. You must enter the serial number to continue.

Error.PNG

 

Below is the installed options for Backup Exec.License.PNG                                                                                                                      

We are running Backup Exec 2012, Server 2008 and have all updates installed. Previously, all backup jobs have been a success.                                                               Any help would be greatfully received!  
Operating Systems:

Comments 6 CommentsJump to latest comment

Jaydeep S's picture

Are you backing up any remote servers? If so, you need Agent for Windows Licence. This is showing as not installed / licenced.

http://www.symantec.com/docs/TECH60612

Adam_Ball's picture

Hi, thanks for your reply.

 

No, we are only backing up 1 local server. No remote servers.

 

Thanks

Jaydeep S's picture

Try to remove the licences, restart Backup Exec services (in trial) and add the licences again.

SOLUTION
Adam_Ball's picture

Thansk very much.

 

Tried to delete, however, get the error: Product Licesnses may not be deleted..

 

Any idea's?

 

Adam

Rahul Kumar1's picture

Please try clearing all the alerts by going to Home tab.

 

Thanks