Video Screencast Help

Trojan in Quarruntine

Created: 02 Feb 2012 | 2 comments

Hi all,

 

Unsure where else to turn so figured I'd post.

 

Symantec found a trojan.ransomlock!gen4 on my computer. I think it came from a fake fed ex email received recently. Auto-Protect keeps popping up showing one foudn every minute or so?

 

AUto-Protect shows the trojan found in quarruntine and when i run a full scan, and also norton NPE product, it finds no dangerous files.

 

I'm concerned about anything that may compromise my computer and want to fix so auto-protect stops popping up.

 

SHould i be worried? How do I get rid of auto-protect continually finding and cleaning these files?

 

Thanks,

 

Grant H

Comments 2 CommentsJump to latest comment

BenDC's picture

What Symantec product and version made the detection?

NRaj's picture

It is possible that this machine is targetted by some other machine in the network.

Update with latest defs.

reboot in safe mode.

run a full scan.

The below docs might help.

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?page=content&id=TECH122466

 

Preventing a virus from using the AutoRun feature to spread itself

http://www.symantec.com/business/support/index?page=content&id=TECH104447